Re: New customer message on April 14, 2026 at 9:27 am

Dear Avery, Thank you so much for reaching out to us. I completely understand your concern, especially with the timing. Your order was placed on April 3rd, during a public holiday period (April 3–7), which meant dispatches began from April 8th, as noted at checkout: Your order was shipped on April 8 and is currently in transit within the standard delivery timeframe. Here is your tracking link: https://www.fedex.com/fedextrack/?trknbr=519782141541 That said, we truly understand that it’s disappointing not to have your order in hand yet. Please rest assured that your parcel is on the way, and we expect tracking updates to continue as it moves closer to delivery. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx

Dear Avery, Thank you for your email, and I'm sorry for the confusion. I understand that you are referring to Order #2302756NA. Upon checking, the tracking shows it was last scanned on Wednesday, 4/1/26 with status "International shipment release - Import" at MEMPHIS, TN. However, there are no movements since then. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Anna x

If no update by April 16, please FF up with FedEx and inform CX too. #2302756NA | 519782095034 No tracking update since 4/1/26 Request #SFC32842521 created.

Dear Avery, You are more than welcome! If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Bernadette

If no update by April 16, please FF up with FedEx and inform CX too. #2302756NA | 519782095034 No tracking update since 4/1/26 Request #SFC32842521 created.

Merged: https://triangl.gorgias.com/app/ticket/216694255, https://triangl.gorgias.com/app/ticket/216702989, and https://triangl.gorgias.com/app/ticket/216522648 Thank you. x

Hi Avery, Thank you for reaching out to us! I'm Katrina and I will be assisting you. We're sad that you wish to cancel your recent purchase. May we know the reason why? We would like to be able to help you in any way so you can enjoy your TRIANGL goodies. We can try to change styles and sizes if you wish! :) Please note that your recent order #2315096NA will be placed on hold until we receive a reply from you. Let us know how we can help you. We await your reply! Kindest, Katrina x

Per FedEx Update on Order #2302756NA | 519782095034: 4/14/2026 11:00 PM FedEx Case# SFC32842521 - Tracking Good afternoon Anna, I am sorry for the lack of movement on your shipment. Unfortunately, there have been no physical scans on this shipment since 01/04/26. To allow us to investigate this matter further, could you please provide the following information: Description of the contents Description of the packaging Weight Dimensions Images of the contents and external packaging Cost value of the goods (a cost invoice is required if the value exceeds £150) Once we have received the above details, we will be able to initiate a formal investigation. Please accept my apologies for the inconvenience this has caused. For detailed tracking information and to manage your shipment requirements, please visit www.fedex.com.

Dear Avery, Thank you for confirming! We understand you wish to cancel your Order #2315096NA. The request has been passed to our shipper, and once approved we’ll proceed with the cancellation and issue a full refund. You should see the funds back in your account within 3–7 business days, depending on your card provider. You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Anna

Hi Avery, On behalf of my colleague Anna, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X