Re: Order #2305471NA confirmed

Dear Pearl, Thank you for your email. We understand the urgency of resolving this matter and are committed to helping you find a resolution. The tracking for Order #2305471NA shows your parcel as delivered on Monday, 4/6/26 at 11:18 AM and signed for by C.Chena. Tracking number: 519782123954 Tracking URL: https://www.fedex.com/fedextrack/?trknbr=519782123954 Please find FedEx's GPS coordinates for the delivery below, and also attached is their proof of delivery. 37°46'30.0"N, 122°28'25.9"W https://maps.app.goo.gl/xzLkmYmR7EH4R41w7 We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=519782123954&trkqual=2461133000~519782123954~FX&manageDelivery=disputeDelivery If you have any further questions or concerns about your order, please don’t hesitate to reach out, and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Trish

Dear Pearl, Thank you for bringing this to our attention, and we’re sorry to hear about this issue. We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these. If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way. Kindest, Bernadette

Consulting Ms. Yvonne. Thank you. x

Hi Pearl, Thank you for sending the photos over. We would love for you to enjoy your Triangl order ASAP. We are more than happy to reprocess the MIMA - SALA Blue Crop Bikini Set for you so we can ship it out again to you at no additional cost. Kindly confirm if we can send it out to the same address listed below: Pearl Duckmanton 1408 CABRILLO ST San Francisco CA 94118 United States +1 415-417-8901 If not, please fill in your new shipping details using the format below. Recipient's name: Company Name (if applicable): House/ Blg/ Apt/ Street Address: City: State/ Region: Post Code: Country: Phone number: As for your return label, we’ll forward your concerns to our Returns Team once your missing MIMA - SALA Blue Crop Bikini Set has been reprocessed. Please reply at your earliest convenience so we can proceed with your order. We look forward to hearing from you. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Katrina x

Hi Pearl, Thank you for reaching out, and I’m very sorry to hear about the missing bikini set in your order. I completely understand your frustration, especially given the timing, and I appreciate you letting us know. I also understand that our previous offer no longer works for you, and that you’ll need to source an alternative locally. We regret that we weren’t able to meet your needs in time. For the CORA -DELLO Bikini set to return, we would appreciate your understanding that at this moment we do not offer nor have the option to provide our valued customers with return label. The shipping cost incurred for returning item/s to Triangl for an exchange or refund are not covered or reimbursed by us. Please let us know how you would like to proceed. Kindest, Joanna

2305471NA : T2 (MU - RF) + REG RF

Hi Pearl, Thank you for confirming your request! Upon checking, your refund request for the CORA - DELLO set was already approved on April 14, 2026 and the return instructions were sent to the email used upon purchase. However, we understand that you didn't receive this email, so I'm happy to resend the return instructions below. As for your missing MIMA - SALA set, we will process the refund for this once we have received your other set in our warehouse. A credit will automatically be applied to the original payment method and a notification email will be sent once processed. For reference, your RA number for the missing set is: 2305471NARF Once your return is received, a full refund will be issued, excluding any applicable taxes or duties. ⸻ Items Approved for Refund: CORA - DELLO - Top / S :: Bottom / XS / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: AF566D2891697 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Nikka

REG RF: 2305471NA / AF566D2891697 Approved: 4/14/2026 Resent approval: 4/30/2026 MIX-UP RF: 2305471NA / 2305471NARF Issue: MIX-UP > Missing Item / https://prnt.sc/HvNkS9-Xm081 w/ SF RF

Dear Pearl, We are reaching out regarding your Refund/Exchange request for order #2305471NA We've received notification from our warehouse that your items have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Kiara

2305471NA / AF566D2891697 MIX-UP RF: 2305471NA / 2305471NARF 5/11/2026 # N/A AF566D2891697 P DUCLAMANTON NCORDEL2TOPS 1 USPS9500113013826128540285 331602 5/13/2026 5/11/2026 # N/A AF566D2891697 AF566D2891697 DET10BSAL4ABOTXS 1 USPS9500113013826128540285 331603 5/13/2026

Hi Pearl, Thank you for getting back to us and confirming your returned items. We’re pleased to inform you that your refund is now being processed for both the returned items and the missing item from your order as well. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Reena

FP 2305471NA / AF566D2891697 2305471NA / 2305471NARF