Re: Order# 2310417NA

Dear Lucia, Thank you for getting in touch, and we're glad to assist. We have received your Request # E922562904720 and we regret to hear the sizing did not fit. Can you please clarify if you are returning for a refund? We'd love to help you with the exchange, but unfortunately, the VINCA - ELVI top XL , bottom S / Cheeky is out of stock. We understand how frustrating this must be, and we apologize for the inconvenience caused. We would like to offer 2 options; place a new order today for a different style or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-17 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2310417NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. Look forward to your confirmation. Kindest, Elaine xx

CLARIF OOS / 2310417NA / E922562904720

Dear lucia, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Dy

CLARIF OOS / 2310417NA / E922562904720

Hi Lucia, I'm afraid the VINCA - ELVI - Top XL is also low in stock and may run out of stock anytime soon before we can even process your exchange while VINCA - ELVI - Bottom S Cheeky is sold out. Since the bikinis are selling pretty fast, it's best to purchase the items you need directly on our website. You may use the unique free shipping code (EXCHANGE-TRIANGL-18) so we can waive your shipping fee - it's also the fastest way for you to receive the new bikini and secure the stocks of the item you need. Then we will help you get a refund for the items from your original order. Please note that the refund will go back to the original payment method used to place order #2310417NA. This is technically an exchange since you will only need to pay for shipping the items back to us. Then we'll provide you with the complete return instructions. - OR - You may proceed with an exchange but for a different style instead (in full set). Just let us know your other top 3 picks (Style + Top/Bottom sizes + bottom shape if applicable) - we will check which ones are in stock. We look forward to hearing from you the soonest! Kindest, Geelah xx

2310417NA / E922562904720 / AOOS and OOS VINELVTOPXL 2 VINELVABOTS 0

Hi Lucia, Once you've placed your new order, please share the order number with us, and we'll provide you with the complete return instructions. We look forward to your response! Kindest, Jetz

Hi Lucia, Thank you for getting back to us and sharing your new Order #2340676NA. Your return for Order #2310417NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - FARO L/S CHEEKIEST (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: E922562904720 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2310417NA / E922562904720

Hi Lucia, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We appreciate your honesty, so we will be more than happy to make an exception for you as long as the items are in original, unworn condition with all the tags and hygiene seal on. If the original plastic packaging is no longer available, you can use any other packaging as long as it is clean and the items are laid flat. Once you have shipped your return, please send us a photo of your postage receipt that clearly shows the tracking number and the courier used. This will allow us to monitor your return shipment and assist you with the next steps as soon as the package is on its way back to our warehouse. If you have any other questions or need further clarification, please don’t hesitate to let us know—we’re always happy to help. Kindest, Geelah