Re: Order: #2301354NA / Request #3AD2B12882528

Dear Louisa, Thank you for getting in touch, we have received your Exchange Request 3AD2B12882528. We are eager to assist but unfortunately, the size you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-13 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2301354NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joanna

Pending Approval: 2301354NA / 3AD2B12882528 (AOOS)

Hi Louisa, Thank you for getting in touch. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - FITZ Triangle Bikini Set: Top / S / Bottom / S / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - HAZE Purple Triangle Bikini Set: Top / M / Bottom / S / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 3AD2B12882528 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kiara

2301354NA / 3AD2B12882528 VINHAZABOTS 73 / VINHAZTOPM 38

Hi Louisa, Thank you for reaching out and for explaining your situation—we completely understand how this can be a bit confusing. We’ve double-checked our inventory, but unfortunately, the Medium (M) top size for the VINCA - FITZ is currently out of stock. We’re very sorry about that. Additionally, please note that based on our returns policy, items must be in their original condition, with the returns tag and hygiene seal still in place in order to be eligible for return or exchange. You can find more details here: https://triangl.com/pages/faqs?tab=returns We understand this may not be the outcome you were hoping for, and we sincerely apologize for any inconvenience caused. Please let us know how you’d like to proceed—we’re here to help. Kindest, Reena

VINFITTOPM 0 (OOS) -removed hygiene seal

Hi Louisa, Thank you for checking the website and for reaching out—we completely understand why you’d prefer to proceed with an exchange. We sincerely apologize for any confusion or inconvenience. After double-checking our inventory, the VINCA – FITZ L top is currently running very low in stock and may no longer be available by the time we receive your return. To make sure you’re able to secure the item in your size, we recommend placing a new order for the full set directly through our website. Since the hygiene seal on the original bottoms has already been removed, you may return the bottoms from the new order instead. As long as the bikini pieces are the same style, we’ll still be able to treat them as a set. Once your return is received, we’ll assist you in processing a refund—so while it’s placed as a new order, the process will effectively work as an exchange. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-14 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # We truly appreciate your understanding, and please let us know if there’s anything else we can help with. Look forward to hearing back from you! Kindest, Reena

2301354NA / 3AD2B12882528 VINFITTOPL 3 / AOOS

Dear Louisa, Thanks so much for your message and for explaining, we completely understand where you’re coming from. Upon checking, your new order #2307514NA was a different style. Just to confirm, would you like to keep your original order #2301354NA and cancel the return request, and simply proceed with your new order for the correct size instead? Looking forward to your reply! Kindest, Gelou

Dear Louisa, Thank you for confirming, and we’re sorry for any confusion caused. As our bikinis are sold as a set, we’re unable to process refunds for just the top or just the bottoms. In addition, all items must be returned in their original condition—including the hygiene seal on the bottoms—to be eligible for a refund. As such, your request (#3AD2B12882528) has now been canceled on our end, as requested. We truly appreciate your understanding. If there’s anything else we can assist you with, please feel free to reach out. Kindest, Crystel

Archived 3AD2B12882528 (bottoms no stickers)