Re: Order: #2302246NA

Dear Marisa, Thank you for getting in touch, we have received your Exchange Request #E07DCC2886587. We are eager to assist but unfortunately, the VINCA - LOTUS Bottom XXS Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-14 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2302246NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joan

Pendng Approval: #2302246NA / E07DCC2886587 | AOOS NVINLOTBOTXXS 5

Dear Marisa, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding youe request for Order #2302246NA and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Geelah

Hi Marisa, Thank you for getting back to us! We also received your other message, but please allow us to respond in this email thread to avoid any confusion. Kindly refer and reply to this email only. I’ve double-checked our inventory, and unfortunately the VINCA - Lotus Bottom XXS Cheeky is currently running very low in stock. There’s a chance it may no longer be available by the time your return reaches our warehouse. Because of this, we kindly recommend placing a new order directly through our website for the full set. This is the best way to secure the item you need while it’s still available. Once your return is received, we’ll be happy to process a refund for the items you’ve sent back. While it may seem like a different process, placing a new order essentially works as an exchange, just with a quicker and more reliable way of reserving your preferred item. If that sounds good to you, I’d be happy to provide a new unique code to cover the shipping fee on your new order. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-15 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2302246NA We look forward to hearing back from you! Kindest, Reena

NVINLOTBOTXXS 28 / AOOS

Hi Marisa, Thank you for your message, and we’re truly sorry to hear about your experience. We understand your frustration and sincerely appreciate your continued support of our brand. Please note that we do not provide return labels. The shipping costs incurred when returning item(s) to Triangl for exchanges or refunds are not covered or reimbursed by us. To help reduce costs, we suggest using regular postal services instead of commercial couriers like FedEx or DHL, as they can be more expensive. Sending your return via your local post office can significantly lower the cost—just be sure to keep your receipt for future reference. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - LOTUS Top XXS / Bottom XXS / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: E07DCC2886587 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

RF 2302246NA E07DCC2886587

Hi Marisa, We're emailing about your Refund Request for Order #2302246NA that was approved on April 21, 2026. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Also, as communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. We look forward to hearing back from you! Kindest, Reena

2302246NA / E07DCC2886587 Missing SKU: NVINLOTTOPXXS SHIPPED > 14 DAYS / OFFERED OTE EX 5/14/2026 #2302246NA E07DCC2886587 MARISA PAINE NVINLOTCBOTXXS 1 USPS9405530109355370921483 332227 5/15/2026

RT https://triangl.gorgias.com/app/views/1073535/221563851