Hello!
I shipped this package on 3/26 and it was estimated to arrive by 3/31. I would love to get an update on when I will receive my exchange please!
AGENT2026-04-07 12:59:39· email/helpdesk
Dear Cosette,
Thanks for reaching out, we'd love to check the status of your request.
We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received.
Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm an exchange.
Kindest,
Pearl
AGENT2026-04-07 12:59:57· email/helpdeskINTERNAL
#2292479NA / 417CB82876811 / Request POP
CUSTOMER2026-04-07 15:38:30· email/email
Hi!
Here is the receipt information:
Thank you! Cosette
AGENT2026-04-08 11:32:19· email/helpdesk
Dear Cosette,
Thanks for sending this through!
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Kiara
AGENT2026-04-08 11:32:51· email/helpdeskINTERNAL
2292479NA / 417CB82876811
SD: 3/26/26
ADD 4/06/26
TN: 9500113916736085960614
EX PROCESSED 4/08/26
NEW ORDER 2310872NA
Replies are sent through Open Doors, so they stay on the customer record.