30,691 tickets1-100

Re: Your Exchange request # 417CB82876811: Approved

Cosette Cordova · cfcordova55@gmail.com · Gorgias #215417592

closed
Opened
6 Apr 2026, 22:11
Closed
8 Apr 2026, 11:32
Assignee
Kiara - Returns Team
returnsreturns_approvedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-06 22:11:26· email/email
    Hello! I shipped this package on 3/26 and it was estimated to arrive by 3/31. I would love to get an update on when I will receive my exchange please!
  2. AGENT2026-04-07 12:59:39· email/helpdesk
    Dear Cosette, Thanks for reaching out, we'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm an exchange. Kindest, Pearl
  3. AGENT2026-04-07 12:59:57· email/helpdeskINTERNAL
    #2292479NA / 417CB82876811 / Request POP
  4. CUSTOMER2026-04-07 15:38:30· email/email
    Hi! Here is the receipt information: Thank you! Cosette
  5. AGENT2026-04-08 11:32:19· email/helpdesk
    Dear Cosette, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Kiara
  6. AGENT2026-04-08 11:32:51· email/helpdeskINTERNAL
    2292479NA / 417CB82876811 SD: 3/26/26 ADD 4/06/26 TN: 9500113916736085960614 EX PROCESSED 4/08/26 NEW ORDER 2310872NA
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