I'm on my way to the post office right now when I do expect to be reimbursed for my shipping charges I'm not sure why you didn't attach a prepaid shipping label since this was your error?
CUSTOMER2026-04-17 17:21:42· email/email
Please ignore that email that was not meant for Triangl
AGENT2026-04-17 21:32:24· email/helpdesk
Dear Christine,
Thanks so much for your message—no worries at all, and please feel free to disregard your previous email.
Just to clarify, we don’t provide prepaid return labels, and return shipping costs are not covered or reimbursed. You’re welcome to use any postal service or courier that’s most convenient for you.
Once you’ve posted your return, please share a copy or screenshot of your postage receipt with the tracking details so we can keep an eye on your shipment and assist with processing as quickly as possible.
If there’s anything else I can help with in the meantime, please don’t hesitate to reach out.
Kindest,
Joan xx