Re: Your TRIANGL order #2298382NA | AWB 518557354636

4/10/2026 5:55 AM FedEx Case# SFC32526201 - Shipment Change > Address Correction Hi Jeselle, I'm very sorry for the trouble this has caused. Our records show the delivery address you provided is the same as in the label for shipment 518557354636. The driver attempted delivery on 30/03/2026, 31/03/2026 and 1/04/2026, but was deliver because no one was in / the business was closed. Could you please advise an alternative delivery address or provide delivery instructions (for example a safe place or authorising a neighbour to accept the parcel) to help us complete delivery successfully? Please note that the station may return the shipment after three delivery attempts.

Dear Claire, Thank you for your message. I completely understand how frustrating this situation must be. We’ve heard back from FedEx, and they’ve confirmed that three delivery attempts were made, but unfortunately, they were unable to complete the delivery at the time. The parcel is now likely being held at their local facility or may be in the process of being returned to us. At this stage, we can certainly explore the best way forward with you. If the parcel is still with FedEx, we can request either: A redelivery with specific delivery instructions (such as a safe place or authorising someone to receive it), or Delivery to an alternative address where someone will be available If the parcel has already been returned to our warehouse, we’ll process a refund for the item value (less the USD 20 administration fee) in line with our return-to-sender policy. Please let us know how you’d like to proceed, and we’ll take care of the next steps for you. Kindest, Anna x

Hi Claire, I’m really sorry to hear about your experience, and I completely understand how frustrating and disappointing this situation must feel, especially after all the time, effort, and additional expense you’ve gone through. This is absolutely not the experience we want for you. To provide some context, for the protection of our customers', FedEx requires a signature upon delivery. If no one is available to receive the package after multiple delivery attempts, they will hold the parcel for a limited time before returning it to us. In this case, your order has now been returned to our warehouse. Our standard process for return-to-sender shipments is to issue a refund once the item is received back. However, given everything you’ve experienced, we would really like to make this right for you. As a courtesy, we can reprocess and resend your order. If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below: NAME: STREET ADDRESS (NAME & NUMBER): CITY: STATE: COUNTRY: ZIP: PHONE: We await your reply! Kindest, Jesselle X

Dear Claire, Thank you for getting back to us. Upon checking, the ESTE - SALA Blue Scoop Crop Bikini in M top / M Cheeky bottom is currently out of stock. We're in the process of securing more but the ETA for this style is still to be determined. We might have an ETA within the next 2 - 3 days. Are you willing to wait for an update from us then? Alternatively, if you need a bikini urgently, you can select 3 choices for replacement styles within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. We await your reply! Kindest, Bernadette x

related to https://triangl.gorgias.com/app/ticket/218545302

Dear Claire, Thank you for getting back to us. I have now requested for the refund to be issued to you. The request will be reviewed by our Finance team and should be completed in 5-7 business days. Once completed, the fund will be available within 3-7 business days and you will receive a Refund Notification email to confirm. Refund processing timeframes vary per card issuer or bank. If you’d still like the Triangl pieces, we’d be delighted to have you place a new order on our website with your updated shipping address, and we’ll gladly support you to ensure a smoother delivery experience this time around. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna x