AGENT2026-04-22 13:46:36· email/helpdesk
Hi Vika,
Thank you for your recent order.
We've been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action:
"Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made."
You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 471913902142 as a reference.
Please do the above as soon as you can. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
CUSTOMER2026-04-22 14:00:01· email/email
Hi Traingl team,
I was home for the delivery attempts made by FedEx and no one rang my door bell. No door tag was left for any of the attempts. I called FedEx to file a claim against the missed attempt. I was told to drive to a pick up location before it was sent back to sender. I drove to the FedEx location and waited over half a hour until the person I gave my tracking number disappeared. I told a new employee that I was still waiting, they returned and told my the carrier hadn't returned yet from delivery. My deliver attempt was 10:30am and it was 6:30pm. I was told that my package was at the warehouse; I called twice before I drove over there. I just called FedEx again and they are saying they cannot locate my package. I am extremely frustrated. I understand that this is an isolated issue from Triangl itself ,but if I had known this would have been such an issue I would have tried to have it delivered from a different service or pick it up immediately. Regardless, I was very excited to wear my new bathing suits as I have always wanted a Triangl bathing suit since I was young and my vacation is coming up. I am upset I won't get to do that.
AGENT2026-04-22 14:48:54· email/helpdesk
Dear Vika,
Thank you so much for taking the time to explain everything. I’m really sorry you’ve had to go through such a frustrating experience, especially after making the effort to contact FedEx and even visit the facility yourself.
This is certainly not the experience we want for you, and I completely understand how disappointing it must be, especially with your upcoming vacation.
We’ve escalated this matter with FedEx and shared the full details of your experience, including:
No doorbell ring or door tag left during delivery attempts
Being advised to visit a pickup location where the parcel could not be located
Conflicting information from their team regarding the parcel’s whereabouts
We’ve asked them to urgently investigate what happened and confirm the exact status and location of your shipment, as well as why it was not made available to you despite your efforts.
As soon as we receive their response, we’ll update you right away and work on the best possible resolution for you.
Thank you again for your patience and understanding. We’re doing everything we can to get this resolved as quickly as possible.
Kindest,
Anna x
AGENT2026-04-22 14:50:17· email/helpdeskINTERNAL
If no update by April 24, please FF up with FedEx and inform CX too.
#2309899NA | 471913902142
Delivery exception
Customer not available or business closed
Request #SFC33490344 created.
CUSTOMER2026-04-23 14:32:13· email/email
Hi Triangl team,
I wanted to let you know the issue was resolved and my package was finally delivered! Thank you for your efforts. I love the bathing suits so much and am so happy.
AGENT2026-04-23 14:45:10· email/helpdesk
Dear Vika,
You're most welcome! We are glad to be of help. :)
We're happy to know that your order was successfully delivered!
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna xx