4,798 tickets1-100

Your TRIANGL order #2299176NA | AWB 518557363711

zoe laningham · zoe.laningham@icloud.com · Gorgias #215704607

closed
Opened
8 Apr 2026, 13:46
Closed
8 Apr 2026, 13:48
Assignee
Trish - Orders
or_undeliverableorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-08 13:46:32· email/helpdesk
    Hi Zoe, Thank you for your recent order. We've been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action: "Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made." You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 518557363711 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
  2. AGENT2026-04-11 20:40:09· email/helpdesk
    Dear Zoe, We have an update concerning your Triangl purchase. FedEx has informed us that your parcel is on its way back to us because they attempted to complete the delivery several times to no avail. You can view the shipment’s travel history by clicking on this link: https://www.fedex.com/fedextrack/?trknbr=518557363711 Since the parcel is on its way to us, we are unable to stop the return. As soon as the items are received back at our warehouse, we will process your refund for the item value, less a USD 20 administration fee. Kindest, Your Triangl team xx
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