[Global-e Merchant Support - Request received] ''Delivered but not received - DHL 5337581141 (Order GE11345846628HK / #2258881NA)''

##- Please type your reply above this line -## The ticket (5605270) has been updated. To add additional comments, reply to this email. ---------------------------------------------- Customer Services, Apr 16, 2026, 07:59 GMT+3 Hi team, Well received with thanks. Please note that DHL tried to contact consignee but received no response. Could you please provide a new contact point, or please inform customer to contact local DHL by 0033 (0)825100080 or 0033(0)969329393 for confirmation? Thanks Asher  ---------------------------------------------- Customer Services, Apr 12, 2026, 13:55 GMT+3 Hi Trish, Thank you for your message. I sincerely apologize for the issue with this inquiry. It appears that previous tickets were automatically closed in our system because they were not submitted through the Merchant Portal. For future reference, please submit new inquiries via the Merchant Portal to ensure they are properly tracked and responded to. I am currently reviewing this inquiry and will provide you with an initial update within 2-3 business days. In the meantime, please do not hesitate to contact me should you require any additional assistance.