CUSTOMER2026-04-22 12:10:06· email/email
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The ticket (5634080) has been updated. To add additional comments, reply to this email.
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Customer Services, Apr 22, 2026, 15:10 GMT+3
Hi Team,
Thank you for your message.
I am currently reviewing your inquiry and will provide you with an initial update within up to 48 hours (or up to 72 hours if the weekend is included).
In the meantime, please do not hesitate to contact me should you require any additional assistance.
AGENT2026-04-22 12:28:53· email/helpdesk
Hi Team,
Thank you for your update.
We appreciate you reviewing this matter and look forward to your initial findings within the stated timeframe.
Please let us know if any additional information is required from our side in the meantime.
Kind regards,
TRIANGL - Anna x
CUSTOMER2026-04-23 00:05:55· email/email
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The ticket (5634080) has been updated. To add additional comments, reply to this email.
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Customer Services, Apr 23, 2026, 03:05 GMT+3
Hi there,
Please be advised, this order was returned due to an incorrect country assigned to the order.
Her address matched exactly to a residence in Alabama, United States, however the customer inadvertently selected Germany as the country.
As we regrettably can't change countries after an order is created (due to customs document reasons) this order was returned to it's origin.
Please feel free to refund/replace at your discretion and let me know if you need any further assistance.
We apologize for any inconvenience.
AGENT2026-04-23 02:44:33· email/helpdesk
Dear Global-e,
Thank you for your update and for clarifying the reason for the return.
Could you please kindly provide us with the returned shipment tracking number so we can fully trace the parcel and update our records accordingly?
Once we receive the tracking details, we will proceed with the appropriate resolution on our side.
Thank you for your assistance, and we appreciate your support.
Kindest,
Bernadette x
AGENT2026-04-23 02:44:42· email/helpdeskINTERNAL
CX' ticket: https://triangl.gorgias.com/app/ticket/216297070
CUSTOMER2026-04-23 02:51:09· email/email
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The ticket (5634080) has been updated. To add additional comments, reply to this email.
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Customer Services, Apr 23, 2026, 05:51 GMT+3
Hey Bernadette,
No problem! I've gone back to DHL to request this and will update you as soon as I can.
CUSTOMER2026-04-23 03:36:55· email/email
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The ticket (5634080) has been updated. To add additional comments, reply to this email.
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Customer Services, Apr 23, 2026, 06:36 GMT+3
Hey Bernadette,
Please be informed that shipment was returned to shipper on 10 Apr by new waybill 1584164400.
It has since been delivered successfully.
AGENT2026-04-23 05:47:28· email/helpdesk
Hi Asher,
Thanks for sharing the return tracking number and confirming the shipment has been delivered successfully.
May you have a great day ahead! :)
Kindest,
Katrina x
CUSTOMER2026-04-23 05:51:42· email/email
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The ticket (5634080) has been updated. To add additional comments, reply to this email.
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Customer Services, Apr 23, 2026, 08:51 GMT+3
Hey Katrina,
No worries at all! I'm always glad to assist.
Same goes to you!