Re: Your Triangl order #2399735NA | AWB 534900708978

Dear Jenna, Thank you for your recent order. We are reaching out to let you know that your parcel has been returned to us after multiple delivery attempts by FedEx. Once returned, we would normally process a refund for the item value, less a USD 20 administration fee. That said, we'd truly love the opportunity to turn this experience around for you. Instead of a refund, we'd be more than happy to reprocess your order and have it shipped out again at no additional cost. Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx's local policies and the driver's discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we'll do our best to make the redelivery experience much smoother for you.

Dear Jenna, Thank you for getting back to us! We completely understand that you’re no longer able to receive the parcel at the original address. If you’ve already left the area, we’d be more than happy to reprocess your order and ship it to another address of your choosing, including your current destination, at no additional cost. Alternatively, if you would prefer to proceed with a refund, we can certainly arrange this for you. Please note that the refund will be less the USD 20 administration fee, and the original shipping fee is non-refundable. Please confirm how you’d like to proceed, and we’ll be happy to assist with the next steps. Kindest, Trish

Dear Jenna, Thank you for getting back to us so quickly. We completely understand your frustration, especially as you were home and did not receive any notice from your building regarding the delivery attempts. We’ve reviewed the tracking history for your parcel, and it shows that FedEx made three delivery attempts before the parcel was ultimately returned to our warehouse. We also note that a shipment-out-for-delivery email notification was sent to you on August 5, which was the first delivery attempt. While we understand that you did not receive the parcel, based on the delivery records available to us, we’re unfortunately unable to offer a full refund in this case. At this stage, we can offer you the following two options: Reprocess your order at no additional cost and ship it to an alternative address where someone will be available to receive it; or Proceed with a refund for the item value, less the USD 20 administration fee. Please note that the original shipping fee is non-refundable. We’re sorry we’re unable to provide the full refund you requested, and we truly appreciate your understanding. Please let us know which option you’d prefer, and we’ll be happy to assist with the next steps. Kindest, Trish