3,490 tickets1-100

Return

Nancy Hafermann · hafermannlauren@gmail.com · Gorgias #234646720

closed
Opened
10 Aug 2026, 07:23
Closed
12 Aug 2026, 02:50
Assignee
Geelah - Returns Team
Order
2399086
returnsreturns_clarificationtrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-08-10 07:23:25· email/email
    Hi, I would like to initiate a return on some items from my last purchase.
  2. AGENT2026-08-12 02:50:17· email/helpdesk
    Hi Nancy, Thank you for reaching out! We truly appreciate hearing from you and value your feedback. If the fit, style, or colour wasn’t quite what you expected, we’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Please note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Please confirm the items you would like to return. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Geelah
  3. AGENT2026-08-12 02:50:23· email/helpdeskINTERNAL
    2399086NA / clarify return
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