Re: Order #2391540NA – Request for Refund for Faulty Bikini

Dear Triangl, I am writing regarding my recent order, #2391540NA, for the MAIA - ALINA Pink Crochet Scoop Bikini Set (£109, £127 including shipping). I have worn the bikini only once and was very disappointed to find that the paint has already come off the clasp (please see the attached photo. It has come off in multiple places). Given the price of this bikini, this is not the level of quality I would expect. I have taken good care of it, and I do not believe this amount of wear after a single use is acceptable for a premium product. I have been a loyal Triangl customer and have placed a number of orders with you recently. I have always loved your products, so it is particularly disappointing to experience this issue. In light of the fault, I would like to request a full refund. I would be happy to return the bikini if required, as I no longer wish to keep an item that has proven to be defective after just one wear. I look forward to hearing from you and hope we can resolve this promptly.

Dear Reena, Thank you for getting back to me. To answer your questions: * The bikini was not machine washed and was not washed in hot water. No harsh detergents or cleaning products were used. I washed it in the sink using cold water and it mild soap. * It was not used in a hot tub. * It did not come into contact with any rough surfaces. * It was worn for a normal day at the beach/swimming. The damage to the clasp occurred simply while fastening and unfastening it in the few times that I have put the bikini on (either to try it on at home or for this one beach day) - the paint/finish chipped from the metal clasp during normal use. Thank you for your help. I look forward to hearing from you.

Hi Nikka, Thank you so much for your help and for making this exception – I really appreciate it. I would be very happy to accept a replacement. However, if possible, I would prefer a size S rather than XS for the top. I recently purchased another TRIANGL bikini in a size S and much prefer the fit, so I would be much more comfortable receiving the replacement in this size. I understand this might be unusual, but if that were the case, I would also be very grateful if you could provide the matching bottoms in a size S. I completely understand that the fault is with the top only, so I appreciate that this would be an additional goodwill gesture, which would enable me to really enjoy wearing the new bikini. I hope this would be possible, particularly given the issue with the original item after just one wear. I have been very happy with my TRIANGL purchases and would love to continue buying from you, so I really appreciate your help in finding a solution. If a size S replacement isn't possible, I would prefer to proceed with a full refund instead. As the item has developed a fault after just one wear, I understand that faulty items are treated separately from TRIANGL's standard returns policy and may be eligible for a full refund (https://triangl.com/en-mx/pages/global-e-terms-conditions). I would, of course, be happy to return either the top or the full set if required. I look forward to hearing from you! Thank you again for your help.

Dear Joanna, Thank you for the great customer service. I'm impressed with you as a brand and look forward to continue shopping with you.