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CUSTOMER2026-08-04 11:00:13· email/email
Hi,
Back in May I ordered the olive swimming trunks. I have only worn them twice and never machine washed them etc in accordance with the instructions. They have started to fray quite badly on one of the sides. See photo below. I have had my other pair of swimming trunks from you for years and they are still in perfect condition so I was quite disappointed.
Thanks,
Kit
AGENT2026-08-09 02:07:38· email/helpdesk
Dear Kit,
Thank you for reaching out and for sending through the photo. I’m really sorry to hear that your olive swimming trunks have started to fray after only being worn twice. I completely understand how disappointing this must be, especially since you’ve had another pair from us for years that is still in perfect condition.
We’d be happy to look into this further for you. To proceed, could you please send us a new email using the same email address that was used to place your order? Please include the following in the subject line:
In relation to ticket 233786347
Once we receive your email, our team will review the details and determine the best way to assist you.
Kindest,
Jorgetta
CUSTOMER2026-08-10 15:02:51· email/email
Hi Jorgetta,
I can see that he has now emailed. Please may you confirm receipt and that
you are now working on solutions.
Thanks,
Kit