CUSTOMER2026-08-01 05:46:01· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
media-and-press-enquiries
Firstname:
Bliss
Lastname:
Schilly
Email:
bschilly0913@icloud.com
Phone:
5735351901
Ordernumber:
i don't have one
Body:
I found a website that is using your stores same pictures
and is selling them but isn't ever shipping them and is scamming.
i ordered from them months ago and never recieved my order, i
have a screen shot of the website and the picture they used.
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AGENT2026-08-01 06:07:10· email/helpdesk
Hi Bliss,
Thank you for bringing this to our attention. We are very sorry to hear about your experience.
We genuinely appreciate you taking the time to inform us. If you could please send us a screenshot of the website along with the image they used, we would be grateful.
We will forward this information to the relevant team for further investigation. Thank you once again for helping us identify the unauthorized use of our brand.
Kindest,
Anna xx
CUSTOMER2026-08-01 23:24:29· email/email
Ocean Flare hfthalct.com
AGENT2026-08-02 02:05:24· email/helpdesk
Hi Bliss,
Thank you for getting back to us. We’ve taken note of this and have already forwarded the details to our relevant team for investigation and further action.
Please don’t hesitate to reply to this message if you have any questions or concerns. We’re always here to help! Thanks again and have a wonderful day!
Kindest,
Mavi xx