2,272 tickets1-100

Re: How do I pick the right size?

Julie Chevrel · juli.chevrel@gmail.com · Gorgias #233373067

closed
Opened
1 Aug 2026, 09:06
Closed
1 Aug 2026, 10:46
Assignee
Jesselle - Orders
customer careor_address changeorderssiztrianglai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-08-01 09:06:54· chat/gorgias_chat
    > How do I pick the right size? You can find general sizing information on our Size Guide here For a more tailored size recommendation based on your measurements, our team is happy to help — just say 'I need sizing help' and we'll guide you through it. > I need sizing help
  2. AGENT2026-08-01 09:11:47· chat/helpdesk
    Hi! I’m Anna, and I'd be happy to help you with sizing!
  3. CUSTOMER2026-08-01 09:13:17· chat/gorgias_chat
    Hello! I’d like to order the MIMA - BUTTER CROCHET STRIPE CROP BIKINI SET, but I’m not so sure about the bottom size. Top S should fit just right, but for bottom (minimal / cheekiest) I’m not sure between S or M. If I took it right, my measurements are as follows: waist 69 - Hip 100 - Lower w 85. I feel I might be more an M, but since there is minimal coverage IDK. Also all my previous TRIANGL orders have always been S-S, but latest order was more than 5y ago so maybe not accurate reference anymore
  4. CUSTOMER2026-08-01 09:13:17· chat/gorgias_chat
    Hello! I’d like to order the MIMA - BUTTER CROCHET STRIPE CROP BIKINI SET, but I’m not so sure about the bottom size. Top S should fit just right, but for bottom (minimal / cheekiest) I’m not sure between S or M. If I took it right, my measurements are as follows: waist 69 - Hip 100 - Lower w 85. I feel I might be more an M, but since there is minimal coverage IDK. Also all my previous TRIANGL orders have always been S-S, but latest order was more than 5y ago so maybe not accurate reference anymore
  5. AGENT2026-08-01 09:13:45· chat/helpdesk
    Fab choice! Thank you!
  6. AGENT2026-08-01 09:14:36· chat/helpdesk
    Based on your measurements, you can get the M size.
  7. CUSTOMER2026-08-01 09:15:41· chat/gorgias_chat
    got it, thank you! I'm thinking to order the matching short, should I also go for an M?
  8. AGENT2026-08-01 09:16:03· chat/helpdesk
    Yes, you can also get the M size.
  9. CUSTOMER2026-08-01 09:16:47· chat/gorgias_chat
    okok, thanks a lot! Hope it'll fit just right :)
  10. AGENT2026-08-01 09:17:22· chat/helpdesk
    You’re welcome! Can I help you with anything else?
  11. AGENT2026-08-01 09:19:28· chat/helpdesk
    Sorry, are you still there?
  12. AGENT2026-08-01 09:21:13· chat/helpdesk
    Looks like you’re all set. Feel free to let us know if you have any questions. Thank you, and have a lovely day! x
  13. CUSTOMER2026-08-01 09:38:14· chat/gorgias_chat
    Hello, I still have a question about my contact number. Because I live in China (mainland), but my account is linked to my french phone number. I can't seem to be able to use my chinese number for the order, will that be a problem, or is there anyways to add my chinese number to the order once it's placed?
  14. AGENT2026-08-01 09:39:09· chat/helpdesk
    Hi! Welcome back!
  15. AGENT2026-08-01 09:40:12· chat/helpdesk
    Thanks for letting me know. I'm sorry I'm unable to confirm, but I can forward your concern to our Orders Team for further checking.
  16. AGENT2026-08-01 09:41:05· chat/helpdesk
    Can they reach you at juli.chevrel@gmail.com?
  17. CUSTOMER2026-08-01 09:43:45· chat/gorgias_chat
    That would be good yes, because I'm worried the transporter can't reach out to me for the delivery, or the package gets lost. Order says before payement : "contact info must match the account you're signed in to". Yes my email address is correct. Should I place the order with french number or wait the orders team to contact me first ?
  18. AGENT2026-08-01 09:45:04· chat/helpdesk
    You can now use your French number. If it needs to be updated, they will inform you right away.
  19. AGENT2026-08-01 09:45:15· chat/helpdesk
    Can I also have your chinese number, please?
  20. CUSTOMER2026-08-01 09:46:18· chat/gorgias_chat
    ok because from my side, I can't update my phone number into my account page. My chinese number : +86 132 6276 3171
  21. AGENT2026-08-01 09:47:38· chat/helpdesk
    Thank you. I'll let them know of the urgency of your concern so they can respond as soon as they can.
  22. AGENT2026-08-01 09:47:43· chat/helpdesk
    In the meantime, can I help you with anything else?
  23. CUSTOMER2026-08-01 09:49:25· chat/gorgias_chat
    Great, appreciate it, thanks a lot. I'll place the order then and see if they can address the issue asap. Have a nice day
  24. AGENT2026-08-01 09:49:45· chat/helpdesk
    You're most welcome! It has been a pleasure assisting you. Thanks, and have a lovely day! x
  25. AGENT2026-08-01 09:50:33· chat/helpdeskINTERNAL
    Hi, Orders! For your immediate assistance, please. Thank you! x Hello, I still have a question about my contact number. Because I live in China (mainland), but my account is linked to my french phone number. I can't seem to be able to use my chinese number for the order, will that be a problem, or is there anyways to add my chinese number to the order once it's placed? because from my side, I can't update my phone number into my account page. My chinese number : +86 132 6276 3171 I'll place the order then and see if they can address the issue asap.
  26. AGENT2026-08-01 10:17:29· email/helpdesk
    Dear Julie, Thank you for your recent purchase. This is to confirm that we’ve updated your shipping phone number information as requested. Please review the details below: JULIE CHEVREL 232 Jiashan Rd Xu Hui Qu 200031 Shanghai China +86 132 6276 3171 If anything else needs to be amended, please let us know right away, as we only have a small window of time to make changes before your order ships. Please note that updates are processed manually and won’t appear in the address summary of your Shipping Confirmation email but rest assured, your order has been updated as promised. You’ll receive a separate email with your tracking information once your order has shipped. Be sure to check your Spam or Junk folder just in case. If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Jesselle
  27. CUSTOMER2026-08-01 10:23:35· email/email
    Hello Jesselle, Thanks so much for your prompt reply concerning my issue, really appreciate it! I just realised that I was so focused on the phone number issue that I haven't precise my building and apartment number. Could you please help me by adding it ? So sorry about that. JULIE CHEVREL 232 Jiashan Rd, Xu Hui Qu Building 13, Apartment 502 200031 Shanghai China +86 132 6276 3171 上海市徐汇区嘉善路232弄13号楼502室
  28. AGENT2026-08-01 10:31:07· email/helpdesk
    Dear Julie, Thank you for confirming your shipping details. This is to confirm that we’ve updated your shipping information as requested. Please review the details below: JULIE CHEVREL 232 Jiashan Rd Building 13 Apartment 502 Xu Hui Qu 200031 Shanghai China +86 132 6276 3171 Please note that updates are processed manually and won’t appear in the address summary of your Shipping Confirmation email but rest assured, your order has been updated as promised. You’ll receive a separate email with your tracking information once your order has shipped. Be sure to check your Spam or Junk folder just in case. If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Jesselle
  29. CUSTOMER2026-08-01 10:34:02· email/email
    Thank you so much for your assistance, it's all good now! Can't wait to receive it, hope it'll fit. Have a nice evening.
  30. AGENT2026-08-01 10:46:50· email/helpdesk
    Dear Julie, You are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X
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