AI_AGENT2026-07-29 06:05:43· chat/api
Hi, welcome to TRIANGL! We can only confirm something is official if it comes directly from [https://triangl.com](https://triangl.com) or from an email address ending in @triangl.com. From your screenshot, the message appears to have been mailed by triangl.com and signed by triangl.com, which matches our official domain. If you shared any payment information through a suspicious link, please contact your payment provider directly.
CUSTOMER2026-07-29 06:05:45· chat/gorgias_chat
looks like you got hacked. I just received an email with someone from your domain. it looks legitimate.
AI_AGENT2026-07-29 06:05:57· chat/api
Thanks for flagging this. I’m connecting you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
In the meantime, TRIANGL only communicates through official channels, including verified social media accounts and email addresses ending in @triangl.com. If you shared any payment information with that sender, contact your payment provider directly.
Also, please leave your email address here so the team can reach you. Expected waiting time for a response in chat is 1 min.
AGENT2026-07-29 06:06:18· chat/helpdesk
Hi!
AGENT2026-07-29 06:06:28· chat/helpdesk
You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
AGENT2026-07-29 06:07:23· chat/helpdesk
Thanks for taking the time to report this to us.
AGENT2026-07-29 06:07:53· chat/helpdesk
Can you send a screenshot of the email content?
AGENT2026-07-29 06:10:31· chat/helpdesk
The email from the first screenshot is craif_archive3 and was sent a few minutes ago.
AGENT2026-07-29 06:11:10· chat/helpdesk
The email in the second screenshot was sent in 2022 by craig@triangl.com.
CUSTOMER2026-07-29 06:11:22· chat/gorgias_chat
yes. the second screenshot was the trail of emails
CUSTOMER2026-07-29 06:11:36· chat/gorgias_chat
it was sent on a single email. the secondscreenshot is the trail
AGENT2026-07-29 06:11:49· chat/helpdesk
Noted that.
AGENT2026-07-29 06:12:01· chat/helpdesk
Let me escalate this to our Management team for further checking.
CUSTOMER2026-07-29 06:12:12· chat/gorgias_chat
thanks. just wanted to let you guys know
AGENT2026-07-29 06:12:13· chat/helpdesk
May I have your name and email address, please?
CUSTOMER2026-07-29 06:12:22· chat/gorgias_chat
harvin - harvinchan83@gmail.com
AGENT2026-07-29 06:12:46· chat/helpdesk
We appreciate that. Would you like us to update you regarding this?
AGENT2026-07-29 06:12:54· chat/helpdesk
Thanks, Harvin.
CUSTOMER2026-07-29 06:13:07· chat/gorgias_chat
yeah, that would be cool. but all good if not
AGENT2026-07-29 06:13:20· chat/helpdesk
Alrighty.
AGENT2026-07-29 06:13:59· chat/helpdesk
Apart from this, would there be anything else I can assist you with?
AGENT2026-07-29 06:16:20· chat/helpdesk
Just checking if you're still there?
AGENT2026-07-29 06:19:19· chat/helpdesk
Seems like you are all set! Please send us a message again if you have questions! Have a lovely day! Xx
AGENT2026-07-29 06:20:44· chat/helpdeskINTERNAL
For your review, Ms Lo. Thank you. x
looks like you got hacked. I just received an email with someone from your domain. it looks legitimate.
https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/b498e167-6b59-40d4-9eaf-06ab404379ee-image-53bd5135-3daa-4422-8307-ba7e7b4b2ac0.png
from the same email thread (2022)
https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/c196b0c1-bda6-4b59-aeb4-0b972c31d341-image-c73a4b63-5fc8-4a98-abfd-2205bb1bd0cc.png
email today
https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/c71eff09-3882-4935-ad91-935bcb53fcdc-image-e6319bdc-fe38-4311-9928-c222bec4e7ba.png
AGENT2026-07-29 06:20:59· chat/helpdeskINTERNAL
reported by: harvin - harvinchan83@gmail.com