New customer message on July 20, 2026 at 10:45 pm

Hi Will, Thank you for getting in touch — we’re sorry to hear your order didn’t meet your expectations. Upon checking, I can confirm that your return request for order #2383191NA was approved on July 16, 2026. A separate email containing the complete return instructions, including the return address and other important details, was sent to the email address used for your original purchase. If you haven't seen it yet, we recommend checking your Spam or Junk folder, as emails can occasionally be filtered there by mistake. To make things more convenient, I've included the complete return instructions below for your reference: Your return has been accepted. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - BANC L Top & L / Tie-side / Cheeky Bottom VINCA - ADAO L Top & L / Standard / Normal Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 91DD212960260 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2383191NA / 91DD212960260

Dear Will, We hope this message finds you well. We are reaching out regarding your Refund request for Order #2383191NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Thank you. Hope to hear from you soon. Kindest, Elaine xx

WH CLARIF , 2383191NA / 91DD212960260 missing VINADATOPL 7/27/2026 #2383191NA N/A WILLIAM M OWENS MALBAN2TOPL 1 UPS1ZA3517ENY92803701 351002 7/30/2026 7/27/2026 #2383191NA N/A WILLIAM M OWENS TIEBAN2BBOTL 1 UPS1ZA3517ENY92803701 351003 7/30/2026 7/27/2026 #2383191NA N/A WILLIAM M OWENS STAADAABOTL 1 UPS1ZA3517ENY92803701 351004 7/30/2026

Dear Will, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the items you've shipped and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel