Re: > What is your refund and exchange policy? We’re happy to offer returns and exchanges within 14 day ...

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-07-13 15:11:30· chat/gorgias_chat
   > What is your refund and exchange policy? We’re happy to offer returns and exchanges within 14 days of receiving your order. To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered. If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes). ✨ Ready to start? You can easily initiate your return through our Return Portal Still have questions? I’m here to help! > Yes Sure! What else can I help you with? > A bikini I bought from you guys has begun falling apart with some stitching on the triangle metal logo on the bottom coming off and the white metal end piece also fell off
2. AI_AGENT2026-07-13 15:11:42· chat/api
   Hi, welcome to TRIANGL! Sorry to hear that your bikini is falling apart. Please send us your order number and a short description of the issue, including which piece is affected. Once we have that, a live agent will take over shortly to help.
3. CUSTOMER2026-07-13 15:13:27· chat/gorgias_chat
   Order number: 2217708NA the bottoms are what is affected, the black metal triangle logo sewed on the back has the stitching undone and I am worried it will fully fall off if I were to wash it, the white metal end piece on the string of my bikini top has also fallen off
4. AI_AGENT2026-07-13 15:13:37· chat/api
   Thanks for sharing your order number (2217708NA) and details about the bottoms. I understand how frustrating that is, especially with the stitching on the logo and the metal end piece. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here so the team can reach you, and the expected waiting time for a response in chat is 1 min.
5. AGENT2026-07-13 15:14:01· chat/helpdesk
   Hi there! I’m Janis, and I’ll be helping you from here.
6. AGENT2026-07-13 15:14:22· chat/helpdesk
   I’m sorry to know about the issue with your bikini. I will forward this concern to our Returns Team for review and further assistance. May I kindly request your email address, and two photos of the affected area?
7. AGENT2026-07-13 15:16:15· chat/helpdesk
   I'm sorry, I just want to check up on you. Still online?
8. CUSTOMER2026-07-13 15:17:58· chat/gorgias_chat
   Hi sorry
9. CUSTOMER2026-07-13 15:18:30· chat/gorgias_chat
   Here are the pictures. I have worn this bikini less than 10 times
10. CUSTOMER2026-07-13 15:18:55· chat/gorgias_chat
    Not sure why this has happened I don’t put it in the dryer or use/wash it aggressively I use it to tan and occasionally swim
11. CUSTOMER2026-07-13 15:19:09· chat/gorgias_chat
    My email is meghan.anne.hasan@gmail.com
12. AGENT2026-07-13 15:19:22· chat/helpdesk
    This is noted and I have forwarded your concern to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.
13. CUSTOMER2026-07-13 15:19:35· chat/gorgias_chat
    Thank you for your help
14. AGENT2026-07-13 15:19:50· chat/helpdesk
    You are most welcome!:) Is there anything else I can further help you with?
15. CUSTOMER2026-07-13 15:20:02· chat/gorgias_chat
    That is all now. Enjoy the rest of your day :)
16. AGENT2026-07-13 15:20:15· chat/helpdesk
    Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
17. AGENT2026-07-13 15:20:24· chat/helpdeskINTERNAL
    Hi Returns, Falling apart cx - A bikini I bought from you guys has begun falling apart with some stitching on the triangle metal logo on the bottom coming off and the white metal end piece also fell off Order number: 2217708NA the bottoms are what is affected, the black metal triangle logo sewed on the back has the stitching undone and I am worried it will fully fall off if I were to wash it, the white metal end piece on the string of my bikini top has also fallen off Here are the pictures. I have worn this bikini less than 10 times Not sure why this has happened I don’t put it in the dryer or use/wash it aggressively I use it to tan and occasionally swim My email is meghan.anne.hasan@gmail.com Photos provided Thanks.
18. AGENT2026-07-16 04:50:27· email/helpdesk
    Hi Meghan, Thank you for reaching out and for providing your order number along with the photos. We're sorry to hear about the issues you've experienced with your bikini, especially after wearing it fewer than 10 times. We understand how disappointing this must be, particularly when you've taken care to wash and handle it gently. We appreciate you taking the time to explain what happened. We understand your concern regarding the stitching on the black metal triangle logo on the bottoms beginning to come undone, as well as the white metal end piece on the bikini top coming off. There are a number of factors that can contribute to wear or damage over time. These may include repeated exposure to saltwater, chlorine, sunscreen, body oils, heat, friction from different surfaces, stretching during wear, or general use. We appreciate you bringing this to our attention and sharing the photos. Should you need further assistance, don't hesitate to send us an email. We are always here to help! Kindest, Joanna
19. AGENT2026-07-16 04:50:32· email/helpdeskINTERNAL
    #2217708NA - ack
20. CUSTOMER2026-07-17 03:17:37· email/email
    Hi Joanne, I was hoping for some more details on how I can be reimbursed for this delay in product satisfaction. I do not understand how the factors you described could be why my bikini is falling apart when all you're listing is a description of the beach. If a Triangl bathing suit cannot withstand the basic factors of a day at the beach I think that should be stated within the description of the product. I am thoroughly disappointed with the durability of this bathing suit, especially considering the price I paid. Please reach out to me at your earliest convenience to resolve this issue with me. I have always been a fan of Triangl and your designs but after testing the quality of your bikinis for myself, I am quite upset.
21. AGENT2026-07-21 08:21:18· email/helpdesk
    Hi Meghan, Thank you for your reply and for taking the time to share your concerns with us. We completely understand your disappointment, especially given your positive experience with TRIANGL in the past. We're truly sorry to hear that your bikini has not met your expectations. Our goal is always to ensure our customers are happy with the quality of their purchase, and we'd like to investigate this further so we can determine the best way to assist you. To help us better understand what may have happened, could you please provide a few additional details? How was the item washed (hand/machine) and dried after use? Did the bikini come into contact with any rough surfaces (such as rocks, pool edges, concrete, or similar surfaces)? Was the bikini used during any water activities, such as surfing, jet skiing, wakeboarding, or other high-impact activities? Are the tassels (metal end piece) from the top or bottoms? Could you briefly describe what you were doing when the logo/tassel fell off? For example, did it happen while swimming, walking, adjusting the bikini, or at another time? Once we receive this information, we'll review your case with our team and work toward the most appropriate resolution as quickly as possible. We look forward to hearing from you soon. Kindest, Joanna
22. AGENT2026-07-21 08:21:21· email/helpdeskINTERNAL
    #2217708NA linked
23. AGENT2026-07-28 09:51:55· email/helpdesk
    Dear Meghan, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the issue with your bikini and wanted to please remind you that we’re awaiting your response to proceed further. To help us better understand what may have happened, could you please provide a few additional details? How was the item washed (hand/machine) and dried after use? Did the bikini come into contact with any rough surfaces (such as rocks, pool edges, concrete, or similar surfaces)? Was the bikini used during any water activities, such as surfing, jet skiing, wakeboarding, or other high-impact activities? Are the tassels (metal end piece) from the top or bottoms? Could you briefly describe what you were doing when the logo/tassel fell off? For example, did it happen while swimming, walking, adjusting the bikini, or at another time? Once we receive this information, we'll review your case with our team and work toward the most appropriate resolution as quickly as possible. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna
24. CUSTOMER2026-07-30 00:05:49· email/email
    Hi Joanna, Sorry for the delay. In regards to your last email; - The item was washed by hand and laid to dry on my hoist indoors. - The bikini was in contact with mostly a pool towel (cotton) as I laid on that over the ground or a deck - The bikini was used when I sat on a jet ski but I was not thrown off violently I was sitting for maybe 20 minutes sometimes getting some water on me but my legs only - The tassel is missing from the bikini top not the bottoms although the metal logo on the back of the bottoms has become loose and I fear it will come off altogether - I only noticed the logo had become loose as I went to put my bikini on after washing it and laying it out to dry overnight With that being said I am confused how the product was prone to weak durability when I followed the care instructions so that this product could last me more than half a summer. I appreciate you looking into this as I was planning on becoming a long-time buyer or Triangl but my worry is that this will happen to another product. This could just be a faulty bikini or some other reason that could explain why it's been falling apart.
25. AGENT2026-08-01 06:00:19· email/helpdesk
    Hi Meghan, Thank you so much for your response. We truly apologize for the trouble you've had with your bikini, especially after taking such great care of it. We understand how disappointing it must be to encounter this issue, particularly when you've been so cautious with its care. Our returns policy normally covers 14 days from the order's delivery date, however, we want to make sure that you stay satisfied with your purchase so we are happy to give you a one-time exception to replace your damaged item as the last thing we would like to have is an unhappy customer! However, we want to inform you that the replacement item will not be eligible for future exchanges or refunds, as it’s being provided specifically to resolve the problem with the original product. To ensure we send you the correct replacement, could you please confirm if you would like the same size, VINCA - PRON Top / S and Bottom / S/ Tieside / Cheekiest to be shipped to the same address: Meghan Hasan, 245 Alfred St, A, Toronto Ontario K7L 3S1, Canada, 📞4164331364? If you need a different size or updated address, feel free to let us know, and we'll be happy to adjust. Kindest, Joanna
26. AGENT2026-08-01 06:00:34· email/helpdeskINTERNAL
    2217708NA OTE NON CX FA EX, same item replacement Top: Logo: Tassel https://prnt.sc/tiZmE