Hi Team,
I recently had an exchange processed for order #E22BC82955709, but it was
sent to the wrong address.
The correct shipping address is:
1701 N Florida Ave, Apartment #201, Tampa, Florida, 33602
The original order was shipped to this address, so I am unsure why the
exchange was sent elsewhere. Could you please let me know the next steps to
resolve this?
AGENT2026-08-03 04:58:33· email/helpdesk
Dear Izabela,
Thank you for getting back to us. We sincerely apologize for the mixup.
I have filed a request to have your new SKY HIGH Blue S / Tie-side / Cheekiest Bottom shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
The new item will be sent to:
Izabela Repousis
1701 N Florida Ave
Apartment #201
Tampa FL 33602
United States
Your RA number for the replacement is: 2380814NAEX2
Feel free to get in touch should you need further assistance. Have a lovely day!
Kindest,
Reena
AGENT2026-08-03 04:58:46· email/helpdeskINTERNAL
2394772NA / 2380814NAEX2
EX PROCESSED 8/3/26
NEW ORDER #2400798NA
Ex Order #2394772NA - shipped to incorrect address
CUSTOMER2026-08-03 13:15:55· email/email
Hi Reena,
Thank you so much!
AGENT2026-08-04 08:21:40· email/helpdesk
Hi Izabela,
You're most welcome!
Should you need further assistance, don't hesitate to send us an email. We are always here to help!
Kindest,
Joanna
Replies are sent through Open Doors, so they stay on the customer record.