Hi,
I've attached my shipment receipt to this email. According to the tracking
number, it was delivered today to you guys. Thank you.
AGENT2026-07-30 12:21:10· email/helpdesk
Dear Stacey,
We're pleased to inform you that we’ve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Kiara
Hi,
I paid for my order with Klarna and I'm still being charged. On Klarna,
theres no refund being reflected. Please advise, its been a few days now.
AGENT2026-08-09 06:38:02· email/helpdesk
Hi Stacey,
Thank you for getting in touch and for bringing this to our attention. We understand your concern regarding the Klarna charges, especially as the refund is not yet showing on your Klarna account.
We can confirm that the refund has already been successfully processed on our end. Please see the refund details below for your reference:
Refund ID: 25077870
ARN: 74793386212000934573075
Original Date: 31/07/2026 00:36:55
We have also attached the credit note for your records.
As the refund has already been processed by us, we recommend reaching out directly to Klarna regarding the charges and the status of the refund on your account. They will be best placed to check how the refund is being reflected on their end.
We hope this helps clarify the situation. Please feel free to get in touch if you need any further assistance.
Have a lovely day!
Kindest,
Reena
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