Re: #2370429NA

Hi Simryn, Welcome to Triangl Customer Care! We're sorry to hear that your bikini bottom isn’t fitting quite right. To help us better assess the sizing of the item you received, could you please send us photos of the bikini bottom laid completely flat with a cloth tape measure placed beside it, showing the following measurements: A. Half Waist C. Center Front Height D. Center Back Height You can refer to the photo below as a guide for how to position the tape measure. Thanks so much for your help! We look forward to hearing back. :) Kindest, Lery xx

Hi Simryn, Thank you for getting back to us! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. No worries at all if you don't have a cloth measuring tape. If possible, you can use a regular ruler or any measuring tool you have at home. Alternatively, if that's not available, please send us a few clear photos of the bikini bottom laid flat, including the front and back, along with a photo of the size label. This will help us take a closer look at the item and determine the best way to assist you. Once we receive the photos, we'll review them as quickly as possible and get back to you with the next steps. We appreciate your patience and look forward to helping resolve this for you. Kindest, Geelah

Dear Simryn, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2370429NA and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Reena

Hi Simryn, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for letting us know, and we hope you're having a good time while you're away. No worries at all—we're happy to wait. Please send us a clear photo of the bathing suit when you're back on the 27th and have the chance, and we'll be happy to continue assisting you from there. If you have any questions in the meantime, please don't hesitate to let us know. Kindest, Jetz

Hi Simryn, Thank you for getting back to us and sending the photos through. Can you please send us photo measurements of C & D as shown below: We just need to properly document your concern. We look forward to hearing from you. Kindest, Reena

hi team! for your assistance pls. for size confirmation of POMEGRANATE Pink Bikini Bottom XXS / Standard / Cheekiest Thanks

Hi Returns! Upon checking, the measurements provided by cx are slightly smaller than our XXS size. For reference, here are the measurements of the XXS Standard Cheekiest: 33.5cm 1/2 waist 29.8cm leg opening 21cm front height 19.5cm back height measurements provided by cx: 30cm 1/2 waist 28cm leg opening 21cm front height 20cm back height

Hi Simryn, Thank you for your email. After carefully reviewing the bottoms you received, we can confirm that the measurements match closely to our specifications for POMEGRANATE Pink Bikini Bottom XXS / Standard / Cheekiest. We therefore confirmed that there was no mix-up during fulfillment and that the correct size (XXS) was sent. Because of this, replacing the bottoms with another XXS in the same style would not resolve the issue, as the replacement would have the same measurements. We do not have a smaller than XXS size to offer. For reference, here are the measurements of the XXS Standard Cheekiest: 33.5cm 1/2 waist 29.8cm leg opening 21cm front height 19.5cm back height If you have any questions, feel free to email us back. Kindest, Joanna

Hi Simryn, Thank you for following up, and we apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. After reviewing your concerns, we'd like to explain that the difference in fit is most likely due to the variation in fabric composition. Different fabrications naturally have different levels of stretch and recovery, which can affect how each style fits. The fabric details are listed on our website to help customers make informed purchasing decisions. Based on the information you've provided, we do not believe the bikini bottom is faulty, but rather that the difference in fabrication has resulted in a different fit. We'd love to help you with an exchange. You may feel free to return it for an exchange in a different style. To proceed with your request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Geelah

2370429NA / no mix up / offer change style, as regular exchange SA adv

Hi Simryn, Thank you for getting back to us. We are eager to assist but unfortunately, the POMEGRANATE XXS / Tie-side / Cheekiest Bottom you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-32 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2370429NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena

2370429NA / AOOS TIEPOMCBOTXXS 5