Re: 2376354NA

Dear Sophie, Hope this email finds you well. We have received your Refund and Exchange Request #8D2CF52955788. We are eager to assist but unfortunately, the HUBE Green XXS / Tie-side / Cheeky Bottom & JOLY Blue XXS / Tie-side / Cheeky Bottom you have selected are low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in 2 full sets) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2376354NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena

RF & EX 2376354NA / 8D2CF52955788 / AOOS TIEHUBBBOTXXS 14 TIEJOLBBOTXXS 11

Hi Returns, For ff up / Return label cx - I submitted a return but never received the shipping label Also, if i submitted something to return but actually I'd like to keep it, is that allowed? can I change that since I haven't been sent the shipping label yet? No I mean I wasn't sent the label to print and put on the package. Yes I know I have to pay for shipping that's totally fine. But I think I still need the actual label right? How am I supposed to mail it back? I submitted it a while ago and worried it's nearing the two weeks and want to make sure I can still return How do I return it? order number: #2376354NA return number: #8D2CF52955788. sophpietrzak@icloud.com Also can I make those edits regarding the one bathing suit i want to keep? How do I take that off the return? PALMA - LUSAIL White Terry Towelling Balconette Bikini Top xxs LUSAIL White Terry Towelling Bikini Bottom xxs tie-side. For the bottom, do you know if you have that style and size in cheeky? Right now I have cheekiest but wondering if you still have it in cheeky. Also, I was sent this email and am confused and no one ever responded to my question so I'm going to ask you. Ok thank you so can you edit the return now to include the tops from those. so that I can return the whole bathing suit and get the whole bathing suit VINCA - JOLY Blue Terry Towelling Triangle Bikini Top XXS VINCA - HUBE Green Terry Towelling Triangle Bikini Top XXS From LC - https://triangl.gorgias.com/app/ticket/230709886 Thanks.

Hi Sophie, Thank you for your reply! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. For placing a new order directly on our website, it should be done in full set. Here’s your updated unique free shipping code: EXCHANGE-TRIANGL-28 It is valid for one order and can be used within the next 48 hours. Once you've placed your new order, kindly email us your new order number, and we’ll promptly send you the return instructions. We also noted that you will be keeping the PALMA - LUSAIL Set: XXS / XXS Tie-side Cheekiest. Please note that the Cheeky bottom for this style is currently out of stock. To proceed with your return request, could you please confirm that you would like to return the following items for a refund? MALA - BANC Blue Balconette Bikini Set: XXS / XXS Tie-side Cheeky VINCA - JOLY Blue Terry Towelling Triangle Bikini Set: XXS / XS Tie-side Cheeky VINCA - HUBE Green Terry Towelling Triangle Bikini Set: XXS / XS Tie-side Cheeky Once confirmed, we’ll be happy to proceed with your return request. We look forward to hearing from you soon! Kindest, Joan xx

Hi Sophie, We appreciate your patience and apologize for the delay in responding. Thank you for bringing your concerns to our attention. We regret the inconvenience and are here to help resolve the matter as quickly as possible. Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. We would appreciate your understanding that at this moment we do not offer nor have the option to provide our valued customers with return label. The shipping cost incurred for returning item/s to Triangl for an exchange or refund are not covered or reimbursed by us. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - BANC Blue Balconette Bikini Set: XXS / XXS Tie-side Cheeky VINCA - JOLY Blue Terry Towelling Triangle Bikini Set: XXS / XS Tie-side Cheeky VINCA - HUBE Green Terry Towelling Triangle Bikini Set: XXS / XS Tie-side Cheeky (Send the 3 full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: [Insert RA Number] ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

REFUND #2376354NA 8D2CF52955788 Items Approved for Refund: MALA - BANC Blue Balconette Bikini Set: XXS / XXS Tie-side Cheeky VINCA - JOLY Blue Terry Towelling Triangle Bikini Set: XXS / XS Tie-side Cheeky VINCA - HUBE Green Terry Towelling Triangle Bikini Set: XXS / XS Tie-side Cheeky

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