Dear,
Attached you can find the label as proof of return/postage of my full order.
Return Authorization (RA) Number: #FA690B2958309
Furthermore, am I eligible for the following?
"14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned."
Thank you in advance!
Have a lovely day.
AGENT2026-07-23 22:30:01· email/helpdesk
Hi Laurenne,
Thank you for contacting our Customer Care team and for providing your tracking details.
Upon checking, we can confirm that your order is eligible under the 14-Day EU Right of Withdrawal, and we have noted this on our end.
We will monitor your return, and once the tracking status has been updated, we will process your refund request as soon as possible.
In the meantime, please let us know if there is anything else we can assist you with.
Kindest,
Denise xx
AGENT2026-07-23 22:30:29· email/helpdeskINTERNAL
ONHOLD / RF 2378148NA FA690B2958309
TN UI642549449BE
> W/ 14-Day Right of Withdrawal