31,243 tickets1-100

Re: Your Refund request # AAD12E2953207: Approved

Hadas Bloom · hbloom98@gmail.com · Gorgias #230136793

closed
Opened
10 Jul 2026, 13:59
Closed
4 Aug 2026, 10:31
Assignee
Gelou - Returns Team
returnsreturns_approvedreturns_clarificationreturns_fp on-holdreturns_follow-upreturns_processedtrianglchasing-no-replychannel-email

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  1. CUSTOMER2026-07-10 13:59:56· email/email
    I sent it back, here is the picture.
  2. AGENT2026-07-11 11:04:10· email/helpdesk
    Dear Hadas, Thanks so much for sending that over! We really appreciate it. Unfortunately, the photo is a bit blurry, so we're unable to make out the tracking number and other details we need. When you have a moment, could you please send a clearer photo or snapshot of the return postage receipt showing the tracking number? Once we can clearly see the details, we'll be happy to look into your return for you. Kindest, Gelou
  3. AGENT2026-07-11 11:04:41· email/helpdeskINTERNAL
    RF 2379268NA / AAD12E2953207 APPROVED: 7/6/26
  4. CUSTOMER2026-07-11 11:06:01· email/email
    Sent from my iPhone
  5. AGENT2026-07-15 06:11:20· email/helpdesk
    Hi Hadas, Thank you for sending through the photo. Unfortunately, we're still unable to read the tracking number, as the image isn't clear enough for us to verify the shipment. Could you please send a clearer, close-up photo of the shipping label or your postal receipt with the tracking number clearly visible? This will allow us to monitor the progress of your return. Please include the tracking number in your reply as well. We look forward to your reply. Kindest, Lynn xx
  6. CUSTOMER2026-07-18 15:03:07· email/email
    Sent from my iPhone
  7. AGENT2026-07-22 01:24:09· email/helpdesk
    Hi Hadas, Thank you for providing us with your tracking details. We will keep an eye on your return and we will process your refund request as soon as the tracking status has been updated. In the meantime, please let us know if we can help you with anything else. Kindest, Denise xx
  8. AGENT2026-07-22 01:24:22· email/helpdeskINTERNAL
    ONHOLD / RF 2379268NA AAD12E2953207 SD 9 Jul 2026 TN LX066480925IL
  9. CUSTOMER2026-08-01 21:42:20· email/email
    Hi, did you get it? ‫בתאריך יום ד׳, 22 ביולי 2026 ב-4:24 מאת ‪Returns Team‬‏ :‬
  10. AGENT2026-08-04 10:31:27· email/helpdesk
    Dear Hadas, Thank you for your email! Upon checking, we can see that your tracking status shows delivered. With this, your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Gelou
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