Re: Return

Dear Kiana, We have received your Exchange Request for Order #2393282NA We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the items you are returning and the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Geelah

2393282NA / clarify EX items

Dear Kiana, Thank you for getting in touch. We would appreciate your understanding that at this moment we do not offer nor have the option to provide our valued customers with return label. The shipping cost incurred for returning item/s to Triangl for an exchange or refund are not covered or reimbursed by us. We are eager to assist in exchanging but unfortunately, the BUTTER Yellow Bikini Bottom XS / Tie side / Cheeky you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-30 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2393282NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joanna

Hi Kiana, Thank you for getting back to us and sharing your new Order #2399705NA. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your return for Order #2393282NA has been accepted. Please find your return instructions below, along with important information for Canadian customers regarding duties and taxes. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - BUTTER Yellow Crop Bikini Top: XXS (from New order 2399705NA) BUTTER Yellow Bikini Bottom XXS / Standard / Cheeky (Order#2393282NA) (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2393282NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for Canadian customers): Canada TRIANGL RETURNS Ottawa Logistics Fulfillment 1270 Humber Place Ottawa, ON K1B 0B4 Canada ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • Duties/Taxes: To claim repayment of Duties & Taxes, please contact CBSA directly via https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-eng.html. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl

#2393282NA / 2393282NARF Top from New order2399705NA