31,919 tickets1-100

Re: Return #057C4C2942761

Erina Alie 路 erina.alie@gmail.com 路 Gorgias #232505981

closed
Opened
26 Jul 2026, 22:44
Closed
5 Aug 2026, 12:39
Assignee
Pearl - Returns Team
returnsreturns_approvedreturns_clarificationreturns_processedreturns_snooze_48hrstrianglchasing-no-replychannel-email

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  1. AGENT2026-07-26 22:44:41路 email/helpdesk
    Hi Erina, We're emailing about your Refund Request for Order #2354990NA that was approved on 6/22/26. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Dy
  2. AGENT2026-07-26 22:46:01路 email/helpdeskINTERNAL
    CLARIFICATION #2354990NA / 057C4C2942761 shipped beyond 14 days 7/20/2026 #2354990NA 057C4C2942761 ERINA ALIE TIEBAN2BBOTXS 1 USPS4209457823079500110276046196109870 349438 7/22/2026 7/20/2026 #2354990NA 057C4C2942761 ERINA ALIE MALBAN2TOPS 1 USPS4209457823079500110276046196109870 349439 7/22/2026
  3. AGENT2026-08-03 06:45:31路 email/helpdesk
    Dear Erina, I hope this email finds you well. We鈥檙e reaching out to follow up on our previous email regarding your request and wanted to please remind you that we鈥檙e awaiting your response to proceed further. Please be advised that if we don鈥檛 hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we鈥檒l be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel
  4. CUSTOMER2026-08-03 23:27:08路 email/email
    Hi, I appreciate your willingness to make an exception. If a refund is not possible, here are my top 3 choices: #3- VINCA - SKY HIGH BLUE TRIANGLE BIKINI SET, color- sky blue, top size- medium, bottom style- tie side cheeky , bottom size- s #1- JARA- SUNSPRINKLE POLKA DOT BALCONETTE BIKINI SET top-xxs, bottom-xs, tie side cheeky. #2- JARA SKYHIGH BLUE BALCONETTE BIKINI top xxs, bottom xs tie side cheeky.
  5. AGENT2026-08-05 12:39:10路 email/helpdesk
    Hi Erina, Thanks for sending this through. Great news, your exchange for VINCA - SKY HIGH Top M / Bottom: S / Tie-Side / Cheeky has been processed, and a new Order Confirmation has been sent. Please note, the tracking number will follow in the next 1-2 business days. I have also put through a request to refund the price difference for your exchange. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete. Feel free to get in touch at any time should you require further assistance. Kindest, Pearl
  6. AGENT2026-08-05 12:39:59路 email/helpdeskINTERNAL
    RF TO OTE EX 2354990NA / 057C4C2942761 Processed: 8/5/2026 New Order: 2401656NA OTE - NOT ELIGIBLE FOR EX/RF
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