#2218853NA Strap Snapped

Hi ladies, Claire sent us an IG DM to let us know that the strap on her bikini top has snapped, and she's asking if it's possible to receive a replacement top. For your assessment and assistance. Thank you! xx "hi!! i’ve had this swimsuit for a while and the other night i simply took it off and the strap snapped and i was wondering if i could get another top??" "This is the order number #2218853NA and the email associated with the order is rgibson@thecorydongroup.com"

2218853NA

Hi Rachel, Thank you so much for reaching out, and I'm so sorry to hear that your swimsuit strap snapped. We understand how disappointing that must have been, and we'd be happy to look into this for you. To help us better understand what happened and determine how we can best assist, could you please provide a bit more information? Approximately how many times has the swimsuit been worn? Was the item machine washed? How was the item dried? Did the swimsuit come into contact with any rough surfaces? Was it used during any water activities (such as surfing, jet skiing, or similar activities)? Could you briefly describe what you were doing when the strap snapped off? Once we receive your response, we'll carefully assess the situation and determine how we may be able to accommodate you further. We appreciate your time and look forward to hearing from you soon. Kindest, Joanna

Dear Rachel, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your snapped swimsuit strap and wanted to please remind you that we’re awaiting your response to proceed further. To help us better understand what happened and determine how we can best assist, could you please provide a bit more information? Approximately how many times has the swimsuit been worn? Was the item machine washed? How was the item dried? Did the swimsuit come into contact with any rough surfaces? Was it used during any water activities (such as surfing, jet skiing, or similar activities)? Could you briefly describe what you were doing when the strap snapped off? Once we receive your response, we'll carefully assess the situation and determine how we may be able to accommodate you further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna