Re: 2372972NA

Dear Selena, Hope this email finds you well. We have received your Exchange Request #D6F47B2955704. We are eager to assist but unfortunately, the MATO Red Terry XXS / Standard / Cheekiest Bottom you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2372972NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena

2372972NA / D6F47B2955704 / AOOS STAMATCBOTXXS 18

Hi Selena, Thank you for your message. We are happy to assist you. Upon checking, we found that the previous shipping code has expired. No worries, please use the following free shipping code when placing your new order: EXCHANGE-TRIANGL-28 Once you have placed your new order, kindly reply to this email with your new order number. We will then be happy to provide you with the return instructions for your original order 2372972NA. We look forward to hearing from you soon. Kindest, Denise xx

Hi Selena, We're so sorry for the delayed response, and thank you for your patience. No worries at all, and thank you for letting us know. We understand how frustrating it can be when the email arrives after the code has already expired. We're happy to provide you with a new shipping code. Please use the code below at checkout: EXCHANGE-TRIANGL-29 This code is valid for one order only and can be used within the next 48 hours to waive the shipping fee on your new order. Once you've placed your order, please send us your new order number and we'll be happy to assist you with the next steps. Kindest, Geelah

Hi Selena, Thank you for getting back to us and sharing your new Order #2395695NA. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have also received your other emails, but please note that we will be addressing all your concerns in this email thread to avoid any confusion. Please refer to and reply to this email only. Your return for Order #2372972NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - MATO Red Terry Towelling Scoop Bikini Top XS :: Bottom XS / Standard / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: D6F47B2955704 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah

RF & REPURCHASE #2372972NA D6F47B2955704 RT https://triangl.gorgias.com/app/ticket/232648006 https://triangl.gorgias.com/app/ticket/232246232

7/31/2026 #2372972NA D6F47B2955704 SELENA TKACHUK NMAIMATTOPXS 1 FEDEX9622001900004482325200875074447803 351955 8/3/2026 7/31/2026 #2372972NA D6F47B2955704 SELENA TKACHUK STAMATCBOTXS 1 FEDEX9622001900004482325200875074447803 351956 8/3/2026