CUSTOMER2026-07-01 18:01:17· chat/gorgias_chat
Hi my item arrived damaged - I have photos and I just submitted a return for a refund but you guys are going to charge me 20$ for shipping?
AI_AGENT2026-07-01 18:01:28· chat/api
Hi, welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can also leave your email address if you'd like, in case you want to continue the conversation there. The waiting time for a response in chat is usually about 1 minute.
AGENT2026-07-01 18:02:48· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-07-01 18:03:13· chat/helpdesk
I am sorry to know about the bikini you received.
AGENT2026-07-01 18:03:14· chat/helpdesk
Can I have your order number and the email address used to create the order, please?
CUSTOMER2026-07-01 18:03:31· chat/gorgias_chat
Hi can I be connected to lerry
CUSTOMER2026-07-01 18:03:40· chat/gorgias_chat
I was just disconnected from a chat
AGENT2026-07-01 18:05:43· chat/helpdesk
I am still here, Ann.
AGENT2026-07-01 18:05:48· chat/helpdesk
Can I have your order number and the email address used to create the order, please?
AGENT2026-07-01 18:13:10· chat/helpdesk
I just want to check if you're still online?
AGENT2026-07-01 18:16:30· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx