31,919 tickets1-100

New customer message on July 23, 2026 at 10:12 pm

Piper Nielson · pipernielson25@gmail.com · Gorgias #232041790

closed
Opened
23 Jul 2026, 14:12
Closed
29 Jul 2026, 14:25
Assignee
Pearl - Returns Team
returnsreturns_clarificationtrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-23 14:12:01· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: start-return-or-exchange Firstname: Piper Lastname: Nielson Email: pipernielson25@gmail.com Phone: Ordernumber: Body: I'm trying to submit a return but cannot find my order #. Can you assist me? I was away for a week and may slightly be over the 14-day period. Thank you for your help. If you could reply to my email, her mom, that would be ideal. Thank you, Suzanne 617-640-8757 suzanne.13@comcast.ne ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-07-27 13:34:34· email/helpdesk
    Dear Piper, Thank you for getting in touch - we love hearing from you and value your feedback. What was the reason your order wasn't right - fit, style, color? Can we assist in exchanging the bikini for another size or style (of the same price as your original order)? Before we continue with your request, can you please share the below details: 1. Order Number (if not available, full name, email or shipping address used to complete the order) 2. Style Name / Sizes you are returning 3. If exchanging, Style Name + Sizes (Style + Top/Bottom Sizes + Bottom Shape if applicable) you would like to exchange for Once we have received the above details, we can then accommodate your request based on our exchanges/refunds policy which can be found here: https://triangl.com/a/returns (https://triangl.com/a/returns) We will provide you with the return instructions once your request is confirmed. Kindest, Pearl
  3. AGENT2026-07-29 14:25:18· email/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/232616766
Replies are sent through Open Doors, so they stay on the customer record.