4,798 tickets1-100

New customer message on July 3, 2026 at 4:40 am

Kara DeStefano · karadestefano12@gmail.com · Gorgias #228713782

closed
Opened
1 Jul 2026, 15:09
Closed
2 Jul 2026, 23:30
Assignee
Bernadette - Orders
or_delayed deliveryor_pending concernsorderstrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-01 15:09:57· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: orders-and-shipping Firstname: Kara Lastname: DeStefano Email: karadestefano12@gmail.com Phone: +14109801858 Ordernumber: 2372971NA Body: Fed ex says my package was attempted to be delivered but the image they posted is not my condo and it is in the wrong town. It's supposed to be delivered to a condo building in ocean city Maryland, located at 1 133rd st, and condo number 604B ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-07-01 16:42:36· email/helpdesk
    Hi Kara, Thank you for your recent purchase! We understand how important it is to have the correct delivery details, and we’ll be happy to assist. Since your order has already shipped, we are unable to amend it on our end. What we can do is forward your updated address to FedEx to request an address change for your shipment. 1 133rd St condo number 604B Ocean City MD 21842 United States Please note that any updates to a shipment already in transit are subject to FedEx’s approval and local policies. Additionally, please keep your phone nearby in case the courier contacts you to arrange delivery of your order. If you have any other questions about your order, feel free to reach out, and we’ll be happy to assist. For follow-ups, please include all of your questions in one email so we can address them efficiently. Kindest, Jesselle X
  3. CUSTOMER2026-07-02 20:40:39· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: orders-and-shipping Firstname: Kara Lastname: DeStefano Email: karadestefano12@gmail.com Phone: +14109801858 Ordernumber: 2372971NA Body: My package is lost and fed ex keeps attempting to deliver it to the wrong place ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  4. AGENT2026-07-02 23:29:29· email/helpdesk
    Dear Kara, Thank you for reaching out. I understand how important it is to receive your package, and I'm happy to provide an update. Upon reviewing your order, I confirmed that the shipping address originally provided at checkout was: Kara DeStefano 1 133rd St Ocean City, MD 21842 United States +1 (410) 980-1858 I also confirmed that FedEx attempted to deliver your package on Wednesday, 01/07/2026, but unfortunately, no one was available to receive it. https://www.fedex.com/fedextrack/?trknbr=530814987940&trkqual=2461217000~530814987940~FX In addition, I can see that my colleague contacted FedEx on your behalf to request an update to the delivery address by adding your condo number: 1 133rd St Condo 604B Ocean City, MD 21842 United States FedEx has responded and confirmed the following: "We have passed the full address details below to the delivery station via case C-247326440. Please continue to monitor this online over the next 24–48 hours for this to be delivered." At this time, the address update request has been submitted to FedEx, and the next steps are subject to their review and delivery process. We kindly ask that you allow 24–48 hours for FedEx to process the request and attempt delivery to the updated address. You can also continue monitoring the tracking information for the latest delivery updates. We appreciate your patience, and we hope your package reaches you soon. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Bernadette
  5. AGENT2026-07-02 23:30:11· email/helpdeskINTERNAL
    Please monitor until delivered. #2372971NA | 530814987940 7/2/2026, 12:47 AM FedEx Case# SFC38877141 - Shipment Change > Address Correction Good afternoon, I am very sorry the goods have not been delivered, I have passed the full address details below to the delivery station via case C-247326440. Please continue to monitor this online over the next 24-48 hours for this to be delivered. https://www.fedex.com/fedextrack/?trknbr=530814987940&trkqual=2461217000~530814987940~FX&simplified=true
  6. AGENT2026-07-08 04:13:30· email/helpdeskINTERNAL
    Delivered Friday, 03/07/2026 at 20:06 Signed for by: CFARRELL
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