Dear Lieselotte,
We are reaching out regarding your Refund request for order #2369320NA
We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request.
To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back?
Once we receive your reply, we will double-check this and process your request as soon as possible.
Kindest,
Lynn
AGENT2026-07-12 13:46:37· email/helpdeskINTERNAL
CLARIFICATION #2369320NA C927452946787 / CLARIFICATION - TOP INCORRECT SKU / MIX & MATCH
#2369320NA #C927452946787 LIESELOTTE VAN LINDT MAIMEN2TOPM 1 CD124175242BE 2400 7/8/2026
#2369320NA #C927452946787 LIESELOTTE VAN LINDT TIEMACBBOTXXS 1 CD124175242BE 2401 7/8/2026
CUSTOMER2026-07-15 08:16:21· email/email
Dear,
this was my return:
[Image] VINCA - MACA Yellow Velvet Triangle Bikini Set × 1
[Image] 1 × VINCA - MACA Yellow Velvet Triangle Bikini Top
M
[Image] 1 × MACA Yellow Velvet Bikini Bottom
AGENT2026-07-19 02:03:19· email/helpdesk
Dear Lieselotte,
Thank you for confirming your returns! We're pleased to inform you that your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Joan
AGENT2026-07-19 02:03:34· email/helpdeskINTERNAL
FP #2369320NA / C927452946787
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