31,243 tickets1-100

Re: #2386361NA

Marilyn Tan ¡ marilyn.lx.tan@gmail.com ¡ Gorgias #231194334

closed
Opened
17 Jul 2026, 16:00
Closed
21 Jul 2026, 13:30
Assignee
Kiara - Returns Team
Order
2392258
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-07-17 16:00:14¡ email/helpdesk
    Dear Marilyn, We have received your Refund & Exchange Request for Order #2386361NA We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the JADED GREEN Neoprene Bikini Bottom Size + Bottom Shape/Coverage (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Lynn
  2. AGENT2026-07-17 16:00:42¡ email/helpdeskINTERNAL
    RF & EX #2386361NA C84DCF2959529 / CLARIF EX ITEM
  3. CUSTOMER2026-07-17 16:08:11¡ email/email
    Hi Lynn, Thanks for reaching out. I think all the details were already filled online when I made the exchange request - I would like to exchange the JADED GREEN Neoprene Bikini Bottom for a Size XXS + Tie Side/Cheeky coverage. Would it be possible in any way to expedite this request? I made the request on Tuesday and assumed it would be processed sooner, and would really love if it got to me before I go on holiday soon!
  4. AGENT2026-07-18 12:56:33¡ email/helpdesk
    Dear Marilyn, Thank you for getting back to us and we sincerely apologize for the delay. We are eager to assist but unfortunately, the style you have selected–JADED GREEN Neoprene Bikini Bottom XXS / Tie-side / Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-28 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2386361NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn
  5. AGENT2026-07-18 12:57:02¡ email/helpdeskINTERNAL
    RF & EX #2386361NA C84DCF2959529 / AOOS SIDJAD2ABOTXXS 9
  6. CUSTOMER2026-07-18 13:08:09¡ email/email
    Hi Lynn, Thank you so much for getting back quickly and for being so helpful. I have just placed a new order for a complete set. The order number is #2392258NA. Just to flag, as I had requested a refund for another set in the same order, this now means I'll be returning everything from my original order #2386361NA. Thank you!
  7. AGENT2026-07-21 13:29:50¡ email/helpdesk
    Dear Marilyn, Thank you for getting back to us and sharing your new Order #2392258NA. Your return for Order #2386361NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - JADED GREEN Neoprene Crop Bikini Top XXS / JADED GREEN Neoprene Bikini Bottom XS / Tie-side / Cheeky SOFI - COOKIE Halter Bikini Top XXS / COOKIE Bikini Bottom XS / Tie-side / Cheekiest (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: C84DCF2959529 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS 15 mallow road Minster on sea Sheerness Kent ME12 3GU ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kiara
  8. AGENT2026-07-21 13:30:10¡ email/helpdeskINTERNAL
    2386361NA C84DCF2959529
  9. AGENT2026-08-04 04:25:20¡ email/helpdeskINTERNAL
    FOR PROCESSING - 2386361NA C84DCF2959529 2386361NA C84DCF2959529 Marilyn Tan MAIJAD2TOPXXS 1 AS401389384GB No Visible Damage 2266 7/28/2026 2386361NA C84DCF2959529 Marilyn Tan SOFCOOTOPXXS 1 AS401389384GB No Visible Damage 2267 7/28/2026 2386361NA C84DCF2959529 Marilyn Tan SIDCOOCBOTXS 1 AS401389384GB No Visible Damage 2268 7/28/2026 2386361NA C84DCF2959529 Marilyn Tan SIDJAD2ABOTXS 1 AS401389384GB No Visible Damage 2269 7/28/2026
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