My bottoms didn't arrive? Only a top!
Can you send?
AGENT2026-07-01 15:34:43· email/helpdesk
Dear Lulu,
Thank you for bringing this to our attention, and we’re sorry to hear about this issue.
We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these.
If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way.
Kindest,
Anna
CUSTOMER2026-07-01 20:01:42· email/email
Sorry - found them in the bag ! Sorry!
AGENT2026-07-01 22:11:47· email/helpdesk
Dear Louise,
No worries at all! I'm so glad to hear you found the items.
Thank you for letting us know, and there's absolutely no need to apologize. If you have any other questions or need assistance with anything else, we're always happy to help.
Have a wonderful day!
Kindest,
Bernadette x
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