CUSTOMER2026-07-09 16:29:57· chat/gorgias_chat
Chat with customer service
AI_AGENT2026-07-09 16:30:12· chat/api
Hi, welcome to TRIANGL! Let us know what you need help with and we may be able to sort it out right away. We can help with sizing, an order, a return, or an exchange.
CUSTOMER2026-07-09 16:30:30· chat/gorgias_chat
I need to return 1 item and exchange 1 item for a different style
AI_AGENT2026-07-09 16:30:52· chat/api
Hi, welcome to TRIANGL! Thanks for reaching out, Camila. For an exchange for a different style or colour, the full set needs to be returned, and the exchange is for another full set.
I’m going to connect you with one of our team members who can help you initiate this correctly. Please hold on for a moment while I transfer the chat. You should get a response in chat within 1 min.
AGENT2026-07-09 16:31:17· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
CUSTOMER2026-07-09 16:31:35· chat/gorgias_chat
Hi
AGENT2026-07-09 16:31:36· chat/helpdesk
May I just ask if you have already contacted our Returns Team regarding this matter?
CUSTOMER2026-07-09 16:32:18· chat/gorgias_chat
I sent an inquiry but if you can help me now that can be better because I am traveling tomorrow so I want to do the return today and drop it off asap
AGENT2026-07-09 16:32:47· chat/helpdesk
Thanks for the confirmation, Camila.
I am sorry for the delay of our Returns Team's response as they are receiving high volume of tickets lately. I will endorse and make a follow up on this matter. May I know the order number, request ID number (if requested through the website) and your email address, please?
CUSTOMER2026-07-09 16:33:39· chat/gorgias_chat
2378725NA, camilasaenz2021@gmail.com. I did not get a request ID number or an email it just I will be contacted soon
AGENT2026-07-09 16:34:35· chat/helpdesk
Thanks for the details.
I've marked this as urgent and passed all the details along to our Returns Team for priority review. You can expect an update from them within the next few hours.
CUSTOMER2026-07-09 16:34:59· chat/gorgias_chat
Thank you
AGENT2026-07-09 16:35:13· chat/helpdesk
You are most welcome!:) Is there anything else I can further help you with?
CUSTOMER2026-07-09 16:35:18· chat/gorgias_chat
No thanks
AGENT2026-07-09 16:35:45· chat/helpdesk
Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx
AGENT2026-07-09 16:35:54· chat/helpdeskINTERNAL
ESC - https://triangl.gorgias.com/app/ticket/230000386