30,691 tickets1-100

Re: Chat with customer service, I need to return 1 item and exchange 1 item for a different style , Hi, ...

Alma 路 camilasaenz2021@gmail.com 路 Gorgias #230001357

closed
Opened
9 Jul 2026, 16:29
Closed
9 Jul 2026, 16:35
Assignee
Unassigned
customer carerettrianglai_answeredai_handoverai_next_genai_processingai_snoozevipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-09 16:29:57路 chat/gorgias_chat
    Chat with customer service
  2. AI_AGENT2026-07-09 16:30:12路 chat/api
    Hi, welcome to TRIANGL! Let us know what you need help with and we may be able to sort it out right away. We can help with sizing, an order, a return, or an exchange.
  3. CUSTOMER2026-07-09 16:30:30路 chat/gorgias_chat
    I need to return 1 item and exchange 1 item for a different style
  4. AI_AGENT2026-07-09 16:30:52路 chat/api
    Hi, welcome to TRIANGL! Thanks for reaching out, Camila. For an exchange for a different style or colour, the full set needs to be returned, and the exchange is for another full set. I鈥檓 going to connect you with one of our team members who can help you initiate this correctly. Please hold on for a moment while I transfer the chat. You should get a response in chat within 1 min.
  5. AGENT2026-07-09 16:31:17路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  6. CUSTOMER2026-07-09 16:31:35路 chat/gorgias_chat
    Hi
  7. AGENT2026-07-09 16:31:36路 chat/helpdesk
    May I just ask if you have already contacted our Returns Team regarding this matter?
  8. CUSTOMER2026-07-09 16:32:18路 chat/gorgias_chat
    I sent an inquiry but if you can help me now that can be better because I am traveling tomorrow so I want to do the return today and drop it off asap
  9. AGENT2026-07-09 16:32:47路 chat/helpdesk
    Thanks for the confirmation, Camila. I am sorry for the delay of our Returns Team's response as they are receiving high volume of tickets lately. I will endorse and make a follow up on this matter. May I know the order number, request ID number (if requested through the website) and your email address, please?
  10. CUSTOMER2026-07-09 16:33:39路 chat/gorgias_chat
    2378725NA, camilasaenz2021@gmail.com. I did not get a request ID number or an email it just I will be contacted soon
  11. AGENT2026-07-09 16:34:35路 chat/helpdesk
    Thanks for the details. I've marked this as urgent and passed all the details along to our Returns Team for priority review. You can expect an update from them within the next few hours.
  12. CUSTOMER2026-07-09 16:34:59路 chat/gorgias_chat
    Thank you
  13. AGENT2026-07-09 16:35:13路 chat/helpdesk
    You are most welcome!:) Is there anything else I can further help you with?
  14. CUSTOMER2026-07-09 16:35:18路 chat/gorgias_chat
    No thanks
  15. AGENT2026-07-09 16:35:45路 chat/helpdesk
    Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx
  16. AGENT2026-07-09 16:35:54路 chat/helpdeskINTERNAL
    ESC - https://triangl.gorgias.com/app/ticket/230000386
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