CUSTOMER2026-07-16 16:16:32· chat/gorgias_chat
Hello, my bikini came damaged
AI_AGENT2026-07-16 16:16:45· chat/api
Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
While we’re connecting you, please leave your email address so our team can reach you, and please note that the expected waiting time for a response in chat is 1 min.
AGENT2026-07-16 16:17:53· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-07-16 16:18:06· chat/helpdesk
I’m sorry to know about the issue with your bikini. I will forward this concern to our Returns Team for review and further assistance.
May I kindly request your order number, email address, and two photos of the affected area?
CUSTOMER2026-07-16 16:19:21· chat/gorgias_chat
order #2384933NA
CUSTOMER2026-07-16 16:19:27· chat/gorgias_chat
dominiquezuk@yahoo.com
AGENT2026-07-16 16:19:42· chat/helpdesk
I'm sorry, I just want to check up on you. Still online?
CUSTOMER2026-07-16 16:19:59· chat/gorgias_chat
yes, did you get the info and pictures?
AGENT2026-07-16 16:20:47· chat/helpdesk
Sorry, can you send the photos in jpeg format?
AGENT2026-07-16 16:23:02· chat/helpdesk
Thank you. I have forwarded your concern to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.
CUSTOMER2026-07-16 16:24:41· chat/gorgias_chat
okay, what can i expect? I was hoping to take these on a trip this next week
AGENT2026-07-16 16:26:10· chat/helpdesk
Rest assured that this has been escalated to our Returns Team. Kindly wait for their email to further assist you, Dominique.
Will there be anything else I can assist you with?
CUSTOMER2026-07-16 16:28:03· chat/gorgias_chat
no thats all
AGENT2026-07-16 16:28:27· chat/helpdesk
Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
AGENT2026-07-16 16:28:48· chat/helpdeskINTERNAL
Hi Returns,
Damaged
cx - Hello, my bikini came damaged
order #2384933NA
dominiquezuk@yahoo.com
okay, what can i expect? I was hoping to take these on a trip this next week
Photos provided
Thanks.
AGENT2026-07-20 10:59:27· email/helpdesk
Dear Dominique,
Thank you for reaching out to us, and your concern has been forwarded from the Live Chat.
We are truly sorry to see the condition of your bikini. We take great pride in our product quality, and each item undergoes thorough quality control before being shipped. However, in rare instances of defects, we are committed to providing a prompt replacement.
We would like to send you the SOFI - AZURE SPARKLE Halter Bikini Top M to the same shipping address as your original order.
Just a little headsup: we cannot change the shipping address due to sales tax regulations in various states.
We look forward to your confirmation.
Kindest,
Crystel
AGENT2026-07-20 10:59:37· email/helpdeskINTERNAL
NON CX FA EX 2384933NA
CUSTOMER2026-07-21 15:55:51· email/email
Hi Crystel,
A replacement would be great and the original shipping address is still fine. Would it be possible to send the replacement in a size Small instead? Thanks so much
Nikki
AGENT2026-07-23 05:08:12· email/helpdesk
Dear Dominique,
Thank you for getting back to us.
I have filed a request to have your new SOFI - AZURE SPARKLE Halter Bikini Top S shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
In regards to the damaged item, no need to send this back.
Your RA number for the replacement is: 2384933NAEX
Kindest,
Joanna
AGENT2026-07-23 05:08:20· email/helpdeskINTERNAL
NON-CX FAULTY EX #2384933NA 2384933NAEX
PROCESSED: July 23, 2026
New Order:2395159NA