Re: Conversation with Ella Whiteford

Hi, welcome to TRIANGL! Sorry, that’s frustrating. Please log in first so we can check your order and help with the exchange issue.

Signed in successfully.

Hi, welcome to TRIANGL! Thanks for your message! I’m sorry for the confusion, I can see what you mean about the order saying it hasn’t been received when you have. Please hold on for a moment while I transfer the chat. A live agent will be with you shortly to help with your exchange. If you’d like, you can also leave your email address so the team can contact you. Just so you know, the expected waiting time for a response in chat is 1 min.

Hi!

You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!

I'm sorry to hear that you're having trouble submitting an exchange request.

May I ask for the following information, please? Order number: Style Name + Size/s Returning: Style Name + Size/s you need: Reason of Request (i.e. fit, style, color)

Sure.

I just want to check if you’re still there?

To confirm, you want to change the Bobbi shorts to XS, and the Palma Lusail bottom to M Gathered cheeky?

All good with the top?

Noted, Ella.

I will forward this to our Returns Team. Kindly wait for an update via email within 48 hours.

You're welcome! Is there anything else I might be able to help you with today? :)

Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx

#2377652NA Hi Returns, for your assistance, please. Thank you. xx exchange request / exchange the Bobbi shorts to XS, and the Palma Lusail bottom to M Gathered cheeky "I need to exchange items but it wont work through the online way because its saying it hasnt been delivered"

Dear Ella, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are eager to assist but unfortunately, the LUSAIL White Terry Towelling Bikini Bottom M Gathered Cheeky is out of stock while the BOBBI - LUSAIL White Terry Towelling Short XS is low in stock and may no longer be available once your items arrive back to our warehouse. There are two options; place a new order today for a different style or select an alternative style currently available on the website for exchange. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-28 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2377652NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Jetz

pending approval: 2377652NA / AOOS & OOS BOBLUS2BOTXS 7 GATLUS2ABOTM 0

Hi Ella, Thank you for getting back to us. We sincerely apologize for the delay in responding and completely understand your concern. We appreciate your patience, and we're sorry for any worry or inconvenience this may have caused. We certainly don't want this to prevent you from proceeding with your exchange if that's still your preferred option. To help with your new purchase, we'd like to provide you with a new free shipping code that you can use at checkout to waive the shipping fee: EXCHANGE-TRIANGL-28 (Please note that this code is valid for one order only and must be used within the next 48 hours.) Email us the new order number for reference and we will send you the complete return instructions. Thank you again for your patience and understanding. If you have any questions or need any further assistance, please don't hesitate to reach out. We're here to help and look forward to hearing from you. Kindest, Reena

Hi again Ella, In addition, if the free shipping code isn't working due to existing discounts applied to the order, you may go ahead and place your new order by paying the full amount, including the shipping fee, at checkout. Once you've placed your order, please reply to this email with your new order number for our reference. We will then refund the shipping fee from your original order (2377616NA). We will process this together with your approved refund request once we receive your items back in our warehouse. We hope this clarifies how we'll proceed. If you have any questions or need any further assistance, please don't hesitate to get in touch. We're always happy to help. Kindest, Reena

RT https://triangl.gorgias.com/app/views/1062974/231445250