Re: Lost order #2380942NA

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-07-07 16:07:30· email/email
   Hi, I'm reaching out because my package appears to be missing. According to the tracking information, it was marked as delivered, but I have not received it. I've checked around my property, with neighbors, and anywhere it may have been left, but it hasn't been found. Since I have not received my order, I'd appreciate your help resolving this issue. If the package cannot be located, I'd like to request a refund please as this was a birthday gift for this weekend. I appreciate your help in advance. Thank you.
2. AGENT2026-07-07 16:40:18· email/helpdesk
   Dear Abby, Thank you for your email. I'm so sorry to hear that you haven't been able to locate your parcel, especially as it was intended to be a birthday gift this weekend. I completely understand how disappointing and frustrating this must be. The tracking for Order #2380942NA shows your parcel as delivered on Tuesday, 7/07/2026 at 11:46 am and signed for by "A.Oconnell". We have also attached the proof of delivery and the GPS delivery coordinates provided by FedEx for your reference. We kindly suggest checking again with your housemates and neighbours in case they accepted the parcel on your behalf. It may also be worth looking around your property once more in case the courier left it in a safe location near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html. To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=532552710364&trkqual=2461226000~532552710364~FX&manageDelivery=disputeDelivery Regarding your refund request, we'll first need to allow FedEx to investigate the missing parcel before we can determine the appropriate resolution. If you're provided with a case number or any updates from FedEx, please feel free to share them with us so we can continue assisting you. If you have any further questions or concerns about your order, please don’t hesitate to reach out, and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Trish
3. CUSTOMER2026-07-07 18:07:25· email/email
   Hi Trish, Thank you very much for the timely and helpful response. I really appreciate it. I actually did not sign for a package so I'm confused by that part. I just opened up a file claim with FedEx and will be in contact with the outcome of that claim. Thank you again and hopefully that clears everything up.
4. AGENT2026-07-07 19:39:29· email/helpdesk
   Dear Abby, Thank you for your reply, and I really appreciate you keeping us updated. I'm sorry to hear that you didn't sign for the parcel yourself. I completely understand why that would be concerning, especially since the proof of delivery indicates otherwise. Thank you as well for submitting a claim with FedEx. Once you receive any updates or a case reference from them, please feel free to forward it to us. We'll be happy to review the information and continue assisting you if needed. In the meantime, we'll remain available should FedEx require any additional information from our side. We hope the investigation provides some answers soon, and we'll do everything we can to help. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish
5. CUSTOMER2026-07-09 21:07:49· email/email
   Hi Trish, I have not gotten any response from FedEx. I am very concerned I am not going to get compensated for my package. How can this be resolved? Thank you again for your help.
6. AGENT2026-07-09 22:50:17· email/helpdesk
   Dear Abby, Thank you for letting us know, and I'm sorry to hear that your package still hasn't been located. I understand how disappointing this must be. As the next step, we'll need to coordinate with FedEx and request an investigation into the shipment. This process will help determine what happened to the package and what resolution may be available. We'll keep you updated as soon as we receive a response from FedEx. While we'll do everything we can to assist you, I do want to be transparent that we can't guarantee the outcome of the investigation at this stage. We truly appreciate your patience. We'll do our best to help resolve this matter as quickly as possible. Thank you again, and we'll be in touch as soon as we have an update. Kindest, Bernadette x
7. AGENT2026-07-09 22:50:47· email/helpdeskINTERNAL
   If no update by July 12, please follow up. #2380942NA | 532552710364 Delivered but not received CX: According to the tracking information, it was marked as delivered, but I have not received it. I've checked around my property, with neighbors, and anywhere it ma I actually did not sign for a package so I’m confused by that part. I just opened up a file claim with FedEx and will be in contact with the outcome of that claim. Request #SFC39523631 created.
8. AGENT2026-07-14 04:03:40· email/helpdeskINTERNAL
   7/10/2026, 6:48 AM RE: FedEx Support Hub Case SFC39523631 - Package Research > Disputes Delivery Good morning,Bernadette, I hope you are well. I am contacting you regarding the case you raised for a shipment delivery issue. I am sorry there are issues with your shipment, and it was not delivered as expected. Please be advised that FedEx case (C-248049043) has been reopened for further investigation. A member of our team will contact you with an update within four business hours. I apologise for the inconvenience caused.
9. AGENT2026-07-14 04:04:11· email/helpdesk
   Dear Abby, This is Bernadette from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx about your order. They’ve acknowledged our email and are looking into it. Please know we’ll continue to monitor this and follow-up until it’s resolved for you. You can rest assured we’re working on this in the background and will update you as soon as we have a solution. Thank you so much for your patience while we get this sorted. If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Bernadette x
10. AGENT2026-07-14 04:06:29· email/helpdeskINTERNAL
    If no update by July 16, please follow up. #2380942NA | 532552710364 FF email sent Request#SFC39767749created.
11. CUSTOMER2026-07-14 11:36:33· email/email
    Hi Bernadette, Thank you so much for the update and looking into this further for me. I appreciate your help and looking into forward to a resolution!
12. AGENT2026-07-14 12:07:04· email/helpdesk
    Dear Abby, You're most welcome! We are glad to be of help. :) In the meantime, if you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx
13. AGENT2026-07-14 12:07:06· email/helpdeskINTERNAL
    Bernadette - Orders Today at 12:06 PM If no update by July 16, please follow up. #2380942NA | 532552710364 FF email sent Request#SFC39767749created.
14. AGENT2026-07-20 13:41:55· email/helpdesk
    Dear Abby, Thank you for your patience while we continue working with FedEx regarding your shipment. We wanted to let you know that we're still actively following up with FedEx on your behalf. Although we were expecting an update from their investigation team, we have not yet received a response, so we've sent them another follow-up requesting the latest status. Please rest assured that we haven't closed your case and will continue to pursue this with FedEx until we receive a definitive update. As soon as they provide us with any new information, we'll be in touch right away. We truly appreciate your continued patience and understanding while this investigation remains ongoing. Kindest, Anna x
15. AGENT2026-07-20 13:42:19· email/helpdeskINTERNAL
    If no update by July 22, please follow up. #2380942NA | 532552710364 Still no update FF up email sent Request #SFC40247383 created.
16. CUSTOMER2026-07-20 14:00:27· email/email
    Hi Anna, Thank you very much for the update. I appreciate all you are doing to help resolve this.
17. AGENT2026-07-20 14:13:28· email/helpdesk
    Dear Abby, You’re most welcome, and we’re glad we could assist! If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish
18. AGENT2026-07-20 14:13:57· email/helpdeskINTERNAL
    If no update by July 22, please follow up. #2380942NA | 532552710364 Still no update FF up email sent #SFC40247383
19. AGENT2026-07-26 09:20:16· email/helpdeskINTERNAL
    7/20/2026 9:48 PM FedEx Case# SFC40247383 - Tracking Good afternoon Anna, Thank you for contacting FedEx. I hope you are well. I am sorry that your customer is unable to locate this. Our delivery depot were contacted asking for an update. They have advised that this package appears to have been delivered to the correct address. Delivery activity on 07/07/2026 at 11:47:01 AM EDT Delivery scan coordinates 42°9′14.7"N, 70°48'41.8"W. They match the delivery address. Closest address to delivery scan coordinates is 250 Forest St, Norwell, Massachusetts, 02061 Address (from handheld device): 250 FOREST ST, 02061 Please again accept my apologies for any inconvenience caused.
20. AGENT2026-07-26 09:24:12· email/helpdesk
    Hi Abby, Thank you for your patience. We're back with an update concerning the delivery of your TRIANGL order. As promised, we sent a request to FedEx, asking them to look into the delivery after you reported non-receipt of your parcel. FedEx has come back to us confirming that the delivery is correct. Sadly, because of this, they have declined our claim. Should you wish to dispute these findings, please consider doing the following: Contact your local FEDEX directly if you have not received your parcel. You may find their contact information here: https://www.fedex.com/en-us/customer-support.html Check the FEDEX website for the delivery location/drop off point. If your parcel has been delivered to a different address or tracking history has not been updated in 48 hours, please let us know and we will contact FEDEX to arrange a claim. You may present CCTV footage to FedEx to back-up your claim. Consider filing a police report if you're certain your parcel was stolen. As for how the delivery was carried out, please know FedEx is responsible for all delivery requirements. As much as we would like to, we are unable to explain the reasoning behind their choosing to leave parcels without signatures. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Anna
21. CUSTOMER2026-07-27 20:44:47· email/email
    Hi, Can we please resolve this in a way through Triangl? I appreciate your help through the matter, but I am now out money for two swim suits. Is there another way to fix this? Tha