CUSTOMER2026-07-25 13:43:51¡ email/email
Hi again!
I ordered my Triangl swimsuit back in may! My email I believe three times before to go over what happened my swimsuit tried to get delivered, but no one was home to sign for it so it got sent back to you guys. I emailed you right away after I found out and after I called FedEx to find out what had happened and you guys had said you were going to ship it back to me without the $20 fee at this point I thought it would already be at my house considering it's July 25 and I contacted. I think June 11 about this. I'm just confused where my swimsuit is at this point. I'm more concerned about my money than the actual swimsuit. I still want it, but I don't know how long it's taking or why it's taking so long and I'm just disappointed. I've ordered over 10 swimsuits from here and this is never happened and I just want some clarification on my order. Thank you for your time!
AGENT2026-07-25 13:57:06¡ email/helpdesk
Dear Alexandra,
Thank you for your email!
I'm so sorry for the confusion and completely understand why you'd be disappointed, especially after waiting so long and having ordered with us many times before.
I've had a chance to review the previous correspondence regarding your order. After your parcel was returned to us, we offered to reprocess your order at no additional cost and requested confirmation of your shipping address before proceeding. However, it looks like we never received a reply with your shipping details, so we were unable to process the replacement order.
If you'd still like to receive your swimsuit, please reply with your shipping address in the format below, and we'll be happy to arrange the reprocessing of your order at no additional cost:
RECIPIENT'S NAME:
COMPANY/BUSINESS NAME (if applicable):
STREET line 1 (House/Street # or name, Bldg, etc):
STREET line 2 (Apt/Unit #, or Floor, etc / if applicable):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
Please note that we are only able to reprocess a returned order once.
If the reprocessed shipment is also returned to us, or if you choose not to proceed with the reprocessing, we will issue a refund for the item value, less a USD 20 administration fee. Please also note that the original shipping fee is non-refundable.
We sincerely apologize for the misunderstanding and appreciate your patience. We look forward to hearing from you so we can get this resolved as quickly as possible.
Kindest,
Trish
CUSTOMER2026-07-26 13:15:36¡ email/email
Hi yes I would still love the swimsuit!
Alexandra Mirarchi
1702 Tarleton way
Crofton,
MD
United States
21114
4436087190
AGENT2026-07-26 13:37:39¡ email/helpdesk
Dear Francesca,
Thank you for confirming your details!
Weâve manually re-entered your order in our system to be re-processed. Your new order number is #2396909NA. Our order processing timeframe is 1â2 business days, and shipping usually takes 2-3 business days after that.
Youâll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions about your order, please reach out to us anytime, and weâll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish
AGENT2026-07-26 13:38:09¡ email/helpdesk
Dear Alexandra*,
Thank you for confirming your details!
Weâve manually re-entered your order in our system to be re-processed. Your new order number is #2396909NA. Our order processing timeframe is 1â2 business days, and shipping usually takes 2-3 business days after that.
Youâll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions about your order, please reach out to us anytime, and weâll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish