Re: ORDER #2377810NA

Dear Lulu, We have received your Exchange and Refund Request #EF17E62953873. Please note that we are unable to process a partial refund for the top or bottom only, as our bikinis are sold as matching sets. Regarding your exchange request, we'd be happy to assist. However, the SOFI - AZURE SPARKLE Bottom (Size M / Standard / Cheekiest) and MAIA - DORE Bottom (Size M / Tie-side / Cheeky) you selected are currently low in stock and may no longer be available by the time your returned items arrive at our warehouse. If you'd like, we'd be happy to help you choose an alternative style or size that is currently available. We would like to offer 2 options; place a new order today to secure all the styles you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order all the new bikinis/sizes that you require (in full sets) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2377810NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

pending approval 2377810NA / EF17E62953873 clarify ex items / aoos STAAZU2CBOTM 15 TIEDORBBOTM 3

Hi Returns, For ff up / Resend to zhang.is.lulu@gmail.com cx - I am still waiting on confirmation for an exchange I submitted a request last week to exchange and still haven’t heard anything back so I wanted to follow up Order number is 2377810NA EF17E62953873 Is the request number I did request via website Email is zhang.is.lulu@gmail.com, but the order was placed with this email mothership24@gmail.com That inbox is full so I actually can’t get emails anymore which is why I tried to change my email Is it possible to forward that email to my other one? From LC - https://triangl.gorgias.com/app/ticket/230851746 Thanks.

Hi Lulu, You have been referred to us by our Customer Care Department, and we are happy to assist you. We understand that you are following up on your inquiry and have requested that we resend the email we sent last Friday. No worries! For your convenience, please find a copy of our previous email below: Denise - Returns Team Friday Dear Lulu, We have received your Exchange and Refund Request #EF17E62953873. Please note that we are unable to process a partial refund for the top or bottom only, as our bikinis are sold as matching sets. Regarding your exchange request, we'd be happy to assist. However, the SOFI - AZURE SPARKLE Bottom (Size M / Standard / Cheekiest) and MAIA - DORE Bottom (Size M / Tie-side / Cheeky) you selected are currently low in stock and may no longer be available by the time your returned items arrive at our warehouse. If you'd like, we'd be happy to help you choose an alternative style or size that is currently available. We would like to offer 2 options; place a new order today to secure all the styles you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-28 Order all the new bikinis/sizes that you require (in full sets) directly on our website Email us the new order number and we will send you the complete return instructions Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code Please note that the refund will go back to the original payment method used to place order #2377810NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. Your approved request will be processed once we receive your items back in our warehouse If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx **end of email** We look forward to your next email. Kindest, Denise xx

pending approval 2377810NA EF17E62953873 aoos: STAAZU2CBOTM 22 TIEDORBBOTM 2

Hi Lulu, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Unfortunately, the MAIA - DORE Bottom (Size M / Tie-side / Cheeky) is no longer available and I'm afraid that the free shipping code has already expired, but no worries! Here is the updated free shipping code to waive the shipping cost of your new order: EXCHANGE-TRIANGL-29 You have a 2-hour window to apply the code. Please take note that it can be used only once, and you need to order a full set (top+bottom). Once you've placed your new order, please share the order number with us, and we'll provide you with the complete return instructions. We look forward to your response! Kindest, Jetz

Hi Lulu, No worries at all! Here’s your updated unique free shipping code: EXCHANGE-TRIANGL-30 It is valid for one order and can be used within the next 48 hours. Once you've placed your new order, kindly email us your new order number, and we’ll promptly send you the return instructions. We look forward to hearing from you soon! Kindest, Joan xx

Dear Lulu, Thank you for getting back to us and we're glad to assist. We apologize for the inconvenience, and for the delay in our response. We appreciate that you've placed a new order, and here's the correct new Order # 2399304NA. Your return for Order # 2377810NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - AZURE SPARKLE - top M , bottom : L / Standard / Cheekiest MAIA - DORE - top M , bottom : L / Standard / Cheekiest (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: EF17E62953873 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful weekend. Warm regards, Elaine xx

RF & REP , 2377810NA / EF17E62953873 new ORDER# 2399304NA (w/ SF code)