You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Alex
Lastname:
Dienst
Email:
alexdienst@icloud.com
Phone:
19703065226
Ordernumber:
not sure
Body:
Hello! I got a swimsuit, not too long ago and the bottoms
recently ripped. I cannot find the order number or anything, but
I can attach a picture below. I was wondering if there was
anything you could do about that because this is really upsetting
to me. Let me know if you have any questions.
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AGENT2026-07-14 05:25:17Ā· email/helpdesk
Hi Alex,
Thank you for reaching out to us.
We're sorry to hear that your bikini bottoms have ripped. We understand how disappointing this must be, and we'd be happy to look into this for you.
Could you please send us the following details?
1. Order number (if you're able to locate it)
2. Full name used for the order
3. Shipping address used upon purchase
4. Email address used to place the order
5. Phone number provided with the order
6. Bikini style and/or size(s) in the Order
We look forward to hearing from you.
Kindest,
Denise xx
AGENT2026-07-14 05:25:53Ā· email/helpdeskINTERNAL
for id checking
AGENT2026-07-21 06:28:56Ā· email/helpdesk
Dear Alex,
I hope this email finds you well. Weāre reaching out to follow up on our previous email regarding your ripped bikini bottoms and wanted to please remind you that weāre awaiting your response to proceed further.
Could you please send us the following details?
1. Order number (if you're able to locate it)
2. Full name used for the order
3. Shipping address used upon purchase
4. Email address used to place the order
5. Phone number provided with the order
6. Bikini style and/or size(s) in the Order
Please be advised that if we donāt hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and weāll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Joanna
CUSTOMER2026-07-21 19:16:51Ā· email/email
1. 2113550NA
2. Georgi Dienst
3. 56 Edwards Village Blvd Edwards CO 81632
4. georgidienst@gmail.com
5. (704) 201-1298
6. I believe the style is called the "crop bikini" and the size was a small bottom and medium top.
I hope that all looks correct! Thank you!
AGENT2026-07-23 05:57:14Ā· email/helpdesk
Hi Alex,
Thank you for those details.
After reviewing your Order #2113550NA, we see that the bikini was purchased a while back (April 1, 2025 ). Unfortunately, as the return window has long expired, weāre unable to offer a return, exchange, or replacement at this time. I sincerely apologize for any inconvenience this may cause.
You can also review our Returns Policy here for more details:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Although this is the case, weāre happy to make an exception and offer you free shipping on your next purchase. You can use code FS2113550NAJS and it is valid for one use within the next three months.
We truly appreciate your continued trust in our brand and hope this helps in some way. If thereās anything else we can assist you with, please donāt hesitate to reach out.
Kindest,
Joanna
AGENT2026-07-23 05:57:34Ā· email/helpdeskINTERNAL
#2113550NA DECLINED : beyond 1 yr
Replies are sent through Open Doors, so they stay on the customer record.