I sent the item back within the window but it was returned to me because
apparently the post office calculated the postage incorrectly. The first
time they charged me $4 but the amount due was actually $6.16. I never wore
the items being returned, all the tags are still on etc. Can this please
just be processed as a refund? I bought two other bikinis from you for this
summer, I don't need three.
9146713617
CUSTOMER2026-07-08 12:02:59· email/email
Following up here, will this be a refund or I need to pick something out?
Here are my choices if you can't do the refund. Thanks!
MAIA - PADDLE POP OMBRE SCOOP BIKINI SET
Top medium
Bottom large standard coverage
MICA - BLUE BLOSS CHECK CROP BIKINI SET
Top medium
Bottom large standard coverage
AGENT2026-07-09 09:08:54· email/helpdesk
Dear Lucy,
Thank you for your response.
We understand your concerns and appreciate you taking the time to share them with us. However, as the items were delivered outside the eligible return timeframe, we are unfortunately unable to process a refund on this occasion.
On a positive note, we’re pleased to let you know that your exchange has been successfully processed, and a new Order Confirmation has been sent to you. The tracking number will be provided within 1–2 business days once it becomes available.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Crystel
AGENT2026-07-09 09:09:28· email/helpdeskINTERNAL
OTE EX #2337533NA / 06386E2924779
EX PROCESSED July 9, 2026
NEW ORDER 2385890NA - NOT ELIGIBLE FOR RF/EX
Replies are sent through Open Doors, so they stay on the customer record.