Re: Return

Dear Tatiana, Thank you so much for getting in touch, and we're very sorry to hear you're having trouble submitting your return request. Upon checking, it looks like the order number entered was incorrect. TRIANGL order numbers typically end in "NA." No worries though—we'd be more than happy to assist you with your return via email instead! To help us find the best solution for you, could you please let us know what wasn't quite right about your order? Was it the fit, style, or color? If you'd like, we'd also be happy to help you exchange your bikini for a different size or another style of the same value. Before we continue with your request, can you please share the below details: 1. Style Name / Sizes you are returning 2. If exchanging, Style Name + Sizes (Style + Top/Bottom Sizes + Bottom Shape if applicable) you would like to exchange for If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Please note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Joan

#2389848NA

Hi Tatiana, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - BUTTER CROCHET STRIPE Triangle Bikini Top S / Bottom S Gathered Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2389848NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • 14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz

2389848NA / 2389848NARF APPROVED 8/2/2026