31,919 tickets1-100

Re: Signature required

Lauren Lee ¡ lauren.ehlee@gmail.com ¡ Gorgias #233017534

closed
Opened
29 Jul 2026, 22:03
Closed
30 Jul 2026, 17:22
Assignee
Jesselle - Orders
or_general inquiryor_undeliverableorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-29 22:03:59¡ email/email
    Hey! On my package that is being delivered to my house, it is saying that a signature is required but I will not be home to give a signature nor my daughter… could you change this? Thanks Lauren Lee
  2. AGENT2026-07-30 03:02:49¡ email/helpdesk
    Dear Lauren, Thank you for your recent purchase! My name is Bernadette from TRIANGL's Orders Team and I will be assisting you. Please note: For security reasons, FedEx normally does not leave parcels unattended, as deliveries require a signature upon receipt. This helps ensure your order arrives safely. At this time, we can reach out to FedEx and request one of the following options on your behalf: Delivery without a signature and left at a specific location (such as your front porch, front desk, or mailbox) Hold the package for pickup at a FedEx location of your choice If you prefer the package to be left without a signature, please let us know the exact location where you would like it left. If you would rather pick it up from a FedEx location, please provide the address of your preferred FedEx facility. Please keep in mind that any request we submit is subject to FedEx's approval and cannot be guaranteed, especially since the package has already reached the maximum number of delivery attempts. However, we will do our best to assist and explore the available options for you. Please also be aware that if the parcel is delivered without a signature, TRIANGL and FedEx cannot accept responsibility should it be lost or stolen after delivery. We await your reply! Kindest, Bernadette x
  3. CUSTOMER2026-07-30 16:45:08¡ email/email
    Yes deliever package without a signature I am not there, please leave on my front porch in the chair. 114 Harbortowne Rd Ridgeland MS 39157
  4. AGENT2026-07-30 17:22:32¡ email/helpdesk
    Hi Lauren, Thank you for your confirmation. We’ve submitted your request to FedEx to have the parcel delivered without a signature and leave it on the front porch in the chair. Please note that this request is not guaranteed, as final delivery decisions are made by FedEx based on their policies and the driver’s discretion. We recommend continuing to monitor the tracking page, where you may also see options to reschedule delivery or place the shipment on hold for pickup. Please be aware that if the parcel is delivered without a signature, TRIANGL and FedEx cannot be held responsible should it be lost or stolen. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest Jesselle X
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