CUSTOMER2026-07-21 16:00:01· email/email
Hi! I was just wondering if you guys are aware of an issues with the order,
my order number is:
Order #2388440NA. I was supposed to get my package last week Friday and
have had no shipping updates at all. Just wondering! Thank you!
AGENT2026-07-21 17:44:40· email/helpdesk
Dear Helena,
Thank you for your recent purchase.
I'm so sorry to hear that your order hasn't arrived as expected. I completely understand how disappointing it is, especially when the expected delivery date has already passed.
We've reached out to our courier to investigate the delay and request an update on the status of your shipment. We will update you as soon as we hear back from them.
Please expect another email from us soon.
Kindest,
Trish
AGENT2026-07-21 17:44:43· email/helpdeskINTERNAL
If no update by July 24, pls FF up and make sure to check in with the CX too. Thanks! x
#2388440NA | 532552773818
No movement since Thursday, 7/16/26
Request #SFC40377059 created.
CUSTOMER2026-07-21 18:02:29· email/email
Thank you so much!
AGENT2026-07-21 20:33:10· email/helpdesk
Dear Helena,
You are more than welcome! Please expect another email from us again soon.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Bernadette
AGENT2026-07-21 20:33:14· email/helpdeskINTERNAL
If no update by July 24, pls FF up and make sure to check in with the CX too. Thanks! x
#2388440NA | 532552773818
No movement since Thursday, 7/16/26
Request #SFC40377059 created.
AGENT2026-07-24 21:39:12· email/helpdeskINTERNAL
Delivered
Wednesday, 22/07/2026 at 11:16
Signed for by: C.Covvv
AGENT2026-07-24 21:40:36· email/helpdesk
Dear Helena,
I hope this message finds you well.
We’ve received confirmation that your order was delivered on Wednesday, 22/07/2026 at 11:16 and was signed for by "C.Covvv":
https://www.fedex.com/fedextrack/?trknbr=532552773818
We just wanted to check if you still require any assistance with your order. For now, we will be marking this ticket as solved.
If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible.
Kindest,
Trish